Mount Sinai Medical Center Aventura

gabriel witte

I do not recommend it, We called before going to thr ER and asked if they used a vacum to remove blocked ear wax, the Hospital employee said yes that they did have the vacum, but I explained I wanted to know the price for the visit and treatment and all… Did not get an answer, but still had to go to ER because I could not get a ENT on a Friday. And for my surprise after waiting an hour went in and got informed by the PA that they did not have the vacum to remove the wax out of the ears, frustrating and disappointing, since I called and they confirmed they had it ( the vacuum)So they put the drops and lots of water… and did not accomplish both ears unclogged, then referred me to a ENT. Also at the front desk when requested a bill for treatment or estimates of price, the staff refused to give it to me and said they bill insurance first…. I called this a totally disrespect and mistreatment to patient with all miss-lead information, and refusal of prices for service practices.

Marcos Pena

I went in could barely walk and was in severe pain. I went directly in. That earned them a star. There were some issues with my care. Things are not always perfect. Dr. Called, we spoke and I thought the issues were addressed. I was wrong. 4 days later after following up with their Dr. Not one person has touched my knee or provided any healing. I'm left in horrible pain and can't walk. Supposed to see Ortho tomorrow. I will update everyone on the situation. So far this is the worst medical care I have received in my 61 years on the planet. I'm going to have to rate my care has unacceptable and abhorrent. It is medieval to leave someone in horrible pain and unable to walk or work.

Erin A

So I met the most caring and sweet health care technician Laila today. She did a thorough scan. Very good bedside manner. I also didn’t have to wait much for my appointment two positive things that are very hard to come by in healthcare. Thank you Laila for your excellent service.

jana Smart

The billing department is charging to wrong insurance card, instead of charging to primary insurance they charge to supplemental which only pays the remaining amount after primary insurance processed the bill. I was trying to correct the issue, but never reached the billing department after numerous times, wasting 30-45 minutes each call. To reach billing department is like to reach the sun. The calls never returned not within the next business day, as the suggested through robotic message, but never. I called numerous times, during waiting 40 minutes listening to what my number was on waiting line. BTW, couple times it went on the loop from #1 back to #3. When finally I was number ONE, the message was that the call cannot be process, please call again. How this hospital can operate with such poor customer service and terrible management. There is NO customer support NONE when billings went wrong! It's a shame this type of operations and bad management put the negative stain on good doctors they have. No wonder they have such bad customers reviews on all subjects.