U-Haul Moving & Storage of Frederick

Evans Tenga

Good at the beginning. But worse I've ever seen. I was charged for 2 days rather than 6 hours. Overcharged and my receipt was sent to me 5 days later. Long story short the lack of attention to detail is simply bad. I am currently waiting for a refund of which I was meant to receive today but was told it will take another 3 to 5 working days. Bare in mind it is not my fault this has happened. I will stay clear and have peace of mind elsewhere.

Heather Smith

Last name should be Gray, won't let me change. I would give a 0 if that was an option. Aside from the fact that I drove across 2 states to find a uhaul, after a 100 percent guarantee- I was charged 124 dollars for extra mileage when my contract said I could go 364 miles. After 6 hours on the phone, I may have gotten som money back. Still waiting on the regional manager for a return call. And it is documented that a manager called me today, no incoming calls. Do not use!

L. F

I'd give them zero stars if I could. I reserved a storage unit weeks ago and even called to double check its availability and if they offered military discount. They never answer their in-office phone which then sends you to an answering service who then sends a message to the store. I never received a call back. So, the day before I'm supposed to move in, I get the long awaited call telling me there's no storage available and hasn't been for some time. If they knew that why not reach out earlier. Here we are a military family with all our belongings scheduled to be dropped off at their facility, all the way from Alabama, and now we are in a complete bind as there is no storage available anywhere in the city. Had they been a lot less lazy, and more customer service oriented, and proactive, they would have contacted me promptly since they knew they didn't have anything available. The young lady said it's because online reservations are not reliable. Well, call me and let me know! A day before move in? Unacceptable. Even if the online reservations aren't reliable, they receive notice when a reservation is made. There's no excuse for this happening.

OWEN BROWN JERRYS

This location has the laziest employees in the world. They will not answer the phone, if you walk in they don't want to serve you, they will tell you straight up that they are over worked. This franchisee should lose this location and some one better needs to take over.