San Bernardino Fireplace & Woodstove Specialties

Rebecca Kasik

If I could give a negative star I would. NEVER do business with these people. They have horrible customer service and really DO NOT care what- so-ever about their poor service. They do not follow up on projects and do not communicate to the customer. I had (what I thought) put an order in for fireplace doors. When they came out, I specifically told them I wanted to order them. Four weeks later I called to find out the status of the order only to find out they were never ordered. If they needed information from me to proceed with the order, why was there no communication about that??? They are only good at sales prevention. Go to the Fireplace Door Guy instead. Google it. He is awesome. I should have stuck with him in the first place. Was trying to give the new young guy they hired a sale in hopes they would get their act together because of him. So sad that the only local brick and mortar business like this is so inconsiderate to their customers. Makes you realized why they are all closing down.

Streetrider

This is the perfect place to go if you live up in the mountains and are looking for the real deal. With many selections you are bound to find what you looking for . Ask for Jon, he is knowledgeable and extremely likeable. The after sales service is phenomenal! You wont be disappointed!

Craig

Needed to replace a gas fireplace fan speed controller. Took a little work researching the part but they had it and was $7.00 cheaper than any internet price i found the night before. At the bottom of the mountian near the Hwy 330, it was simple to pick it up and head back up the mountain. Lots of nice fireplace inserts and stand alone old cast iron type furnaces too. Enjoyed conversation and a couple good laughs with the store employees and owners. Great place and going back soon for more things for the fireplace.

Gregory Odle

Used these folks after another fireplace retailer/servicer never responded to my multiple inquiries for sevice. SB Fireplace and Woodstove Specialties scheduled my gas fireplace service right away, and the service tech arrived on time and had my fireplace working fine in an hour (replaced bad control module). The fee was in line with what I was expecting. I am totally satisfied with my experience with SB Fireplace and Woodstove Specialties. Use them; you'll be glad you did (and warmer).