Ashley HomeStore

D. Cooley

I have a great furniture buying experience. Jadyn was awesome and very patient. It took me a while to figure out what I wanted but he was so patient and very knowledgeable of the products.

Mieya Crosby

I've patronized this company, and particularly this store, for many years. Unfortunately, today will be my last time visiting. My family and I came in to make a purchase. We were not greeted as we entered the store, nor did anyone help us upon our viewing of any of the products. As we were exiting, we saw two salespeople, and again, neither asked us if we needed assistance. However, when a white coupled entered the store as we were exiting, one of the same salespeople jumped up to greet them and ask them if they needed assistance. Just ridiculous! We will be taking our money and our business elsewhere. Ashley Furniture, train your employees to provide quality customer service to all your customers, no matter their skin tone!

Brian Knoblock

Was planning on buying but ran into issues and had to cancel my orders but was planning to make the purchase at a later date. Had no issues with having to pay a 10% cancellation fee for one of the orders because that's what I agreed to. However, there was an issue with their terminal trying to process the refund back to my card (bank had no issues with the card and it works fine everywhere else). I was patient when they said they would contact accounts payable and contact me within a day or so. Never heard back, called back several times and keep getting the runaround. Asked to speak to the manager several times but keep getting passed off (evidently they're a coward). It's been more than a week now and called the regional office and evidently I'm starting the process all over again and the more I do research the more I feel like it's better to go somewhere else.

Karen Akins

I will never purchase anything from Ashley again. I purchased furniture back in November and was told that it would be delivered in February. February can and went still no furniture. I called the store in march only to be told it would be delivered in April. April has come and gone still no furniture. I then decided to go to the store to get my money back. Only to be meet by one of the sells person who told me that she was going to talk to her manager to see what they could do to make the situation better. She told me that he would reach out to me. I have not received a call nor did he reach out to me about anything. Now their saying the earliest they can deliver will be May. The manager don’t care they tell you what they think you wanna hear. All they care about is the dollar. Should’ve listen to other people when they say there the worst. So so true. They will never get anymore of my money .