Veterinary Specialty and Emergency Center of Thousand Oaks

Dominique Pruitt

I have to publicly praise Dr. Murphy at VSEC. She was so kind, explanatory and compassionate when we had an emergency with our dog over this past weekend. It was the worst case scenario and we had to end up saying goodbye. Dr. Murphy’s compassion, expertise and bedside manner helped ease us through a truly horrible and difficult day letting our girl go. I’m very grateful for our experience with her.

Christina Roe

Such an unnecessary loss losing my grand puppy. I’ve been unbelievably at a loss at what to say. Always knowing that a lot of veterinarians are expensive and usually charge way too much for certain things that aren’t necessary. But to learn that the denial of signing a contract that has nothing to do with his care, before even evaluating and stabilizing him, The vet says” you’re not going to sign the contract? we don’t do free work around here“ To do this to Any animal is incredibly negligent and cold. It’s almost like signing a blank check. Knowing that most people that need to bring their baby to emergency are going to be under duress and most likely just going to sign. They are taking advantage of people in these situations. He was such a good boy so sweet & Loving He did not deserve this kind of neglect. And they compared this to the emergency room for humans however, they would treat and stabilize a human and worry about payment after the fact. Which is exactly what they should’ve done. He would still be here if they had. And they still would have gotten paid because we would’ve helped make sure of that! SO VERY ANGRY!

MARY KATHLEEN RIVEZZO

Dr. Will Jolley was the most compassionate, empathetic veterinarian I've met. During the most excruciating moment of our family's life, he provide comfort, kindness, and honesty. Dr. Jolley was so thorough in his explanation about what was happening to our dog and the crisis he was in. Dr. Jolley was clear, articulate, straightforward, and did not leave any stone unturned. We had zero question marks. Yet, he was gentle, kind, patient, and very reassuring. I couldn't have asked for a better experience, especially during such a painful encounter. the Rivezzo family will forever be indebted to Dr. Jolley for his incredible love & wisdom.

Breanna Ellis

This place is amazing! I love the staff as they all are very sweet and genuinely seem to care. They deserve more than 5 stars for taking such amazing care of my sweet Dexter who we brought in for a urinary block. He had to come in twice which was unfortunate but they went the extra mile to insure that we wouldn’t be having another issue like this. They were realistic about his prognosis and made sure to explain everything to me as far as the procedures they performed and the aftercare for when he comes home. I highly recommend this place, and yes it can be expensive to save your pets life but for me it’s 100% worth it. And it’s part of being a pet owner unfortunately. They aren’t cheap especially when they get sick! They accept Care Credit and Scratch Pay though so there’s options!