Serrano Animal & Bird Hospital

Farshad Momtaz

I took my pet Guinea pig here and was told she needs to take antibiotics and I should keep a few things under observation and contact them if they change. Well the things I was supposed to keep under observation changed. I called 4 days in a row with a request to talk to Dr Krause and no response! If you charge $150 for a 10-15 minutes visit you can give a callback that takes less than 5 minutes. Moreover I offered to pay for their time that it would take to do a callback and STILL NO CALLBACK! My major concern was when to stop the medication and no one bothered to get back to us about that! My only conclusion is that the doctor does not care about her patients. I understand pets are not humans but they are still alive and have life. Thank you so much for a poor poor service and experience!

John Chappell

I have used Dr. Weldy, as my veterinarian for over 35 years. I would not take my animals to anyone other than him. He’s very knowledgeable conscientious and caring. He always explains everything that he’s going to do and why he’s going to do it. He only wants the best for my pet. Even though I live in Fullerton I drive down to Dr. Weldy‘s hospital Serrano Animal & Bird Hospital. I cannot give Dr. Weldy enough praises. My dog Henry, is a service dog so he means more to me than you can even imagine. And there is no one I would trust him with other than Dr. Scott Weldy.

casey falls

I had to put down my little parakeet after he went through weeks of major health issues. RIP OREO 😪 That being said, I've never had such great care at a veterinarians office. These ladies absolutely kill it with kindness, courtesy, compassion and expertise. All while this place is extremely busy! The receptionists on multiple occasions were like octopuses handling so many tasks at once and efficiently. The docs were very informative and kind. Even though I lost one of my babies, I still will bring my other birds ONLY HERE. I felt like I knew everything they were doing and walked me though proper procedures, diets, medicines and lifestyles for my little Oreo and my other birds. Thank you ladies again and I will be bringing Sylvester and Daisy in soon for a basic checkup!

Allyson Stevens

I took my Ragdoll cat here on recommendation from people in the community. I had high hopes based on the raving reviews, but sadly it wasn’t all I hoped it to be. 1. The prices here are a little ridiculous. I understand you are paying for the expertise, but a neuter was over $600 and each office visit alone is $75 even if they don’t do anything. That is 3x what it is at a normal vet. 2. You have to stay in your car while they examine your pet. I felt like this really limited my ability to ask the vet questions (which I am paying a lot for). Every other vet that I know of is now allowing you to come in. 3. The people working the reception can come off as cold and rude, and don’t seem to know what they are doing. Someone had forgotten to put some of my personal paperwork back in my cats carrier before they returned him to me. I called to ask if I could pick it up and Amber answered. She told me they didn’t have it and didn’t seem to check very hard. I figured maybe it fell out in the car, I checked my car and it wasn’t there. I called back and got a different person who immediately said they had the paperwork and I could come pick it up. When I called to schedule my next appointment, Amber answered. I had some questions and concerns since it was a surgery and she had to put me on hold several times to find someone to ask. She even originally tried to book my appointment for a Friday, and only after placing me on hold to ask someone a different question did she come back and say oops we don’t schedule surgeries on Fridays. You would think someone working the reception scheduling appointments all day would know that? After deciding to go to another vet, I called to cancel my appointment and request that my cat’s bloodwork be sent to me. Amber answered and turned cold when I told her I wanted to cancel, but said she would get the bloodwork sent over. I waited over a week and never received it. I called again and suddenly it was emailed to me within a few minutes. Amber overall came off as rude and unknowledgeable for a premium vet clinic. For as much money as you pay, I would expect to have knowledgeable staff who are kind and friendly. Overall I trust the feline vet here, but the amount of money combined with bad service is why I won’t be coming back. I wouldn’t recommended this place unless you have so much money you don’t know what to do with it (and don’t mind waiting weeks for an appointment).