Survival Clothing & Footwear

Keisha Haskins

The 4 person staff was very distracted on their phones to even inquire about the three pairs of shoes I was waiting for them to get sizes for. Mind you I was the only customer in the store.

Engelbert Ocampo

Great selection of shoes . Insane color ways !

Niya Brown Matthews

I ordered a pair of new balance from this company back in October 2021. UPS lost the package I filed a claim, UPS reimbursed Survival, however I still have yet to received my order or a refund and it’s now January 2022. I keep getting the run around, no solution. It’s like no on one cares. What happened to good customer service

Ben Burkhart

I've order shoes twice from this company because they advertise dope color ways in a lot of classic causal shoes. However, finding one in stock is nearly impossible. In my experience, in the off chance you actually find something in stock you execute the purchase and then don't hear anything from them for the 14 days or whatever it turns out to be after they follow their policy of not fulfilling your order for 5-10 business days, and then they will refund your money. I gave them 2 stars because the refund was processed quickly after I asked where my shoes were. No explanation though, just "sorry for the inconvenience". They lean HARD on that 10 day policy, though they will send you a confirmation email saying most orders ship in 3-4 days. Don't try to call the customer service number they list, it just hangs up after telling you they're recording the call. They don't address that either when asked... Sucks, the shoes they advertise are so good. But it's just like looking at photos of them because getting a pair is almost impossible! Look at the owners response to so many of the negative comments on here (many of which share the same issues I'm describing), it's interesting. I think on one he tells someone they're mistaken about the experience they had 🤣 all of this can be corrected with an inventory management system and communication...