Called to Surf

Scott M

Wife bought dress from here with a hole in it and they wouldn't give any discount, or let her return except for store credit. Also wanted to make her come back to pick up an exchanged item. Terrible policy, and terrible way to treat customers when you sell a defective product. She also observed multiple other defective items in the store. You shouldn't have to inspect every item and hope it doesn't have problems. Quality sucks.

Paige Ashton Jackson

I should have realized that there was a quality problem when they refuse to do returns and only allow exchange or in store credit. I used to buy dresses here and had no problem. But WOW their quality has gone downhill, and their prices have gone up. Stingy and so dishonest. I purchased a dress for $50 that had 3 large holes the first time I wore it, and I am not hard on clothes. When I tried returning, they refused and since I had lost the tags and receipts they refused to even give me in store credit. I had to email customer service who finally helped me. I returned and used the in store credit plus $27 for a $77 dress. That is pricey!! I better expect to have this dress for years to come. It is darling ..... but, seams were flimsy and tore on the first wear. I have never had clothing rip like this on the first wear until coming to called to surf. I brought it back for ANOTHER exchange. Got the same dress hoping for the best. Took extra care to be gentle. I didn't even hold my baby during church to be sure there was no tugging on the seams.... Sure enough, another tear. This is ridiculous! Horrible quality and way over priced. Go next door to Soel. Everything I have bought there has lasted for several years in perfect condition.

Braquel Gardiner

Their clothes are so cute! I won't lie, there on the more expensive side, but having modest cute clothing is worth it!

Trisha S.

I ordered a dress November 4th. When I opened my package I realized I received another costumers order. I emailed the company to inform them. They didn't respond so I emailed again a couple days later. They said they would get back to me after they figured out a solution (The dress was still in their inventory - you would think they would mail me another one). I didn't hear back so I emailed them again 3 days later. They wanted me to mail the items to the other customer and then submit my receipt to get reimbursed for the shipping. I shop online for a reason. They should have emailed me a shipping label. I delivered these items and never received a thank you from this company. Still never received my dress. I emailed them again before Thanksgiving. They said they needed to check into it AGAIN!! Never heard back so I emailed again and asked for a refund. So ridiculous!!! I talked to my friend who has an online clothing store for children. She was shocked that they would ask me to mail something to another costumer and that they didn't offer me a gift card for all the trouble so I could get the dress. Nope nothing - except a 20% off discount code. I usually don't write reviews. I hate complaining. But this was beyond ridiculous!!!