Verizon Authorized Retailer - Victra

Mercedes barragan

Steven was super helpful! Give this man a raise for real. I went in on Friday to switch from T-Mobile and I wanted to keep my number. Long story short, the network god’s weren’t on our side and the request to transfer my line kept getting denied or not going through at all. Steven gave me a temporary number, gave us his number and said he would be working on this until it went through successfully. This whole mess lasted 2 days! But Steven followed through and called daily and waited on hold for hours until someone finally gave us answers and solved the issue. After all was done, he gave me an extra gift just for all the trouble! That’s customer retention right there! It was a rough process for some reason, but I left happy. I’m looking forward to sticking with Verizon for years to come.

Alyssa

Go anywhere but here for your phone needs... I recently had a really horrible experience at this store getting myself a new phone and adding my boyfriend's phone to my plan. The guy helping me, (Daniel I think) didn't know what he was talking about. I asked him repeatedly about price differences, how my bill will change, etc. and with each questions I got a confusing answer. With every answer he gave I had 3 more questions. I asked how much device payment will be per month after switching to a new one and he said "about $11"...yeah okay. He was just making stuff up on the fly. Not only was he confusing/making things up, he also changed my phone plan on both me and my boyfriend's phone to be a $20 more per month plan without ever telling us about it. I now understand that the plan is automatically updated when the iPhone 12 is added to the plan because of 5G but I should have at the very least, been notified of this change. He said nothing about it. Another thing he did for us was enroll my boyfriend in Verizon's insurance plan for his phone....which is paid off, bought from the apple store, and has apple care....why would we need Verizon insurance on it???? oh and yeah he never told me he was doing this either, because I obviously would have said NO! I found out everything I know now because after I left the store, both of our phones had no service, I had to use my computer and my roommates phone and spent almost 4 hours chatting and calling with Verizon customer service so they could help me after how badly he messed my plan and our phones up. I was looking over the charges from the visit and there's a $20 charge for the activation etc. I paid $20 for this guy to royally F my ish up!!!! Wonderful. Don't go here. Just an update I spoke to Steven on the phone, who says he is the manager and he was very nice. He told me the guy who helped me was new and he was sorry. I just have to say, as a training coordinator and manager myself, why was this man ever signed off to work if he does not know how to properly complete his responsibilities? He did more harm than good. Training should be better. If he's truly new it's not his fault entirely, he should not have been signed off to work yet. Another update, as of today, 4 days after visiting I am still encountering issues from this visit. I found out today that the credit from my trade in credited my monthly bill this month instead of crediting the amount due on my new device (what I was told would happen.) Save yourself the headache!!!

Lisa Pietron

This has been my home store for the past 10 years. In the beginning I was always happy with the service I received. In the past couple of years there have been changes with staff, who seem to not really know a lot about their product, and most times I end up calling customer service for quicker results. Today, on my way to another stop, I decided to make a 'quick' run in to see if I qualified for an upgrade and/or my options as I have had problems with my phone since day 1. Jerry greeted me right away and explained to me my options and what phones may fit my criteria. We walked over to see the demo phones and at that time, a manager came over and asked Jerry if everything was o.k. (I believe Jerry may be new, but there was not problem, so not sure why the manager felt he needed to micro manage.) We went back to the desk as I wanted the names of the phones written down so I could do a bit of research as I was not quite ready to purchase. The other worker puts his two cents in and tells me why I should get this particular phone, etc., etc. A few minutes later, the manager comes over again, says he wants to ask me a question, quickly introduces himself (I don't remember his name) and then asks me what is stopping me from buying today. BOOM. I feel like I am at a car dealership surrounded by vultures! I am in sales, and understand the need to close, and told him as much. I had already told Jerry I was not ready today as I wanted to research the phones he showed me, decide which direction I wanted to go as far as keep my phone or upgrade, and bottom line, I did not even bring my credit card to pay. I told Jerry I would be back within the week and let him know my decision. He was nice, informative and not pushy unlike his co-workers. Props to him; the others.........

Mendy Starbuck

In the past I dreaded coming to this Verizon. But I had some issues with my phone so I went to this Verizon again because it was the closest to me. My experience was 1000 times better. When I first walked in I noticed all new staff. Immediately I was welcomed by a nice young lady. She was extremely helpful. She listened to my issues with my phone and was working on informing me of my options and making my options very clear. As she was looking my information up the manager (Jason) approached us and started helping as well. Long story short, he went above and beyond to fix my situation. While he was working with my cell phone issues he was talking to my daughter about her cell phone ( which we didn't intensionally go in for) and he ended up helping her too since hers was not working well either and got her a replacement phone through the warranty company that prior we were told couldn't be done. It didn't matter how long it took he stayed helping us until everything was done. (No other cumstomer had to wait, the other staff addressed everyone immediately). He was very personable, knowledgeable, and a top notch manager. I was so happy with my experience. He is running a very good store there now. I will be returning with all my cell phone and/or technology needs.