Pollo Tropical

Jimmy Guerrero

What has happened to service? Everywhere you go is the same thing a bunch of incompetent people forcing themselves to do the tasks that they need to do before they go home. I can't even call it working. Walking nobody greets you you just stand there next to everybody else that's standing there waiting for their order to be done. Well frustration grows it is only fueled by the lack of energy you see in the employees.. After spending 20 minutes there I left my order still wasn't even started on. I spoke to one person for maybe about two and a half seconds well I tried to get their attention to see what was going on with my order.

Rosalee Lugo

The cooks are very hard workers. The people bagging the orders don't pay attention to detail, part of my order was missing from my Family Duo meal, like the last three times. The large drink that I ordered was mostly ice and partially full, of soda. Several advertised food items that I asked for were not available and the desserts that I did get (3 chocolate chip cookies) were all stale and hard, with the packages greasy looking. The chicken was dry and the rice seemed undercooked. After, we sat down with our food, I had to get up and spend an additional 10 minutes begging for the rest of our order (sweet plantains, rolls, chimichurri sauces), utensils, napkins, plates, my drink & a straw.

Isabel I

Worst experience ever, I always buy from pollo tropical but this specific location sucks.. I’m used to buy a lot from Pollo but this experience has been horrible.. just look at the plantains…

Sharon Robb

The food was good but the service could have been much better. They didn't acknowledge us when we came in and the cashier was not very friendly. Need to improve on their customer service. Other than that not too bad.