United States Postal Service

Lucia Chan

Went in to renew my sons passport. Was unaware that i had to make an appointment & bring him in. The man at the register was short tempered & rude instead of simply providing me with information that would help me complete the application properly. I asked him why he was being rude & he replied that it had been a long day. I worked in customer service for many years and there is never an excuse to treat customers rudely. I made an appointment at the Eureka post office and they were friendly and helpful.

Isaiah

The post office left my passport out in the rain on a Friday. It's my first passport and it's ruined I need a new one and I doubt they will take responsibility or pay for it. I'll keep it updated but I really didn't expect to receive a ruined waterlogged passport.... Really sucks. Thanks. I appreciate it. I'll probably have to buy another one and wait two more months..... IT WASNT CHEAP

Austin Torney

My package was delivered to the wrong apartment, but within a few hours someone was at my door with my package. The USPS dose not get enough credit. The local post office and its employees are hard working, friendly, and make sure the job is done right.

Ali Madrid

Literally the worst experience I've ever encountered is this industry. Utter lack of communication in office, with staff, with other post offices. After 5 visits in 3 weeks trying to receive a package, being assured my package would be here, leaving my name and number 3 times and being guaranteed a call- not once did they call, half ass apology by supervisor. One very simple package they couldn't seem to handle. They end up returning to sender! Ridiculous lack of professionalism and efficiency for a post office. Everyone who works here complained about staff issues and clearly hates the place, one guy said those exact words. Don't ever get anything sent here.. EVER! Unless they hire some competent employees at some point.