Public Storage

Kp Trkn

My truck got broken in at this place they stole some items and leave lot of miss I taught it’s safe and secure place like they said at the website the problem is like in this big cooperation public Storge no cameras at the parking area company like public storage should be cameras and alarms every where people pay lot of money to park there expensive vehicles. Cost me almost 1000.00 dollars the fix the problem 500.00 dollars for the window at the Volvo dealer and 500.00 to install it the bottom line I will not even think about public storage in my life again or mention it all to someone I will look for small owners storage it will be more safe and secure most of them have security patrol at night

NRVS Subramanyan

I get warned by text message for leaving 10 minutes late. "PUBLIC STORAGE: Our records show that you recently left your location after closing time. Please consider this a courtesy reminder. With your best interests in mind, and out of respect for all customers at your Public Storage location, after hours e xits are not allowed. Please plan your visits within the hours listed below to ensure a great self-storage experience. Your Location Hours Gate Access Hours: Mon-Fri: 6:00 AM - 6:00 PM, Sat-Sun: 6:00 AM - 5:00 PM" -- What's "respect for all customers"? Closing time for access to storage went from 9pm to 6pm. In summer, daylight is until 9 pm and people do a lot of work in the evenings. I signed up for 9 pm, but can't do anything about it. Bathroom is "out of order" consistently for last two years. Can't do anything about it. Office hours have been made even shorter so you can't get the key to carts during those off hours. Can't do anything about it. On top of this, my rate went up from $264 to $358. That's 35% in one shot. This place is using COVID and inflation to reduce services drastically and increase prices astronomically.

Timothy Delta Breeze Media Photography 2022

This is my very first time renting here. My Agents name is Nasira. She was very courteous and kind, explained the whole process and walked me thru it.All was very smooth and pleasurable experience. The facility is well organized, clean and neat. Thanks for all your help.

Susan Honda Eady

1.) Rates keep increasing and the closing time for access to storage went from 9pm to 6pm. However, there remains a sign on the gate that says it closes at 6pm. This is not what i signed up for. 2.) Bathroom on site continues to be out of order for past couple weeks. Attendant continues to state "work order has been placed". Last week I left 20 minutes late (I wasn't aware of the new 6pm closing and I had to leave to find a bathroom offsite, otherwise i would have left way before 6pm). Soon after last week I received an email telling me that I left late - that's fair. Today they left me a voice mail message to please call TODAY "about an important matter in regards to space". I call back, concerned that there is a problem with my storage spaces - No... it's about leaving 20 mintues late the week before which I have already received the email. I ask about whether the bathroom has been repaired... naturally it's not - but "work order has been placed". This is the "important matter" regarding my space?!!! This would have been a 4 star review had it not been for above. 3/17 Update: I've changed my initial rating of ** to ****. Regional management graciously called to discuss. Apparently the hours were shortened for security reasons but they are considering changing back to longer hours; bathroom should be available AND (most important!) my rental rates have been lowered significantly. (Apparently one can request a rate review!). Thank you!