Sears Appliance Repair

Rachel Liu

DO NOT USE THIS PLACE!!! Our washer does not work so we called them because New Hyde Park is near where we live. We were told the technician wouldn't be available for another month (apparently we can't wait that long), but one of the affiliated services would be available in a couple of days, so we went ahead and made an appointment and they said they will call us before the appointment to confirm the exact time during the day. We provided our address and credit card info and our credit card was charged for around $250 right away. The day before the appointment, since nobody called us to confirm anything, we called them again trying to confirm the time, and we were given another number by the phone representative saying this would be the right number to call for the affiliated service. So we called this new number and it turned out to be a scam - the person who answered the phone was trying to sell us medical devices ???!!! HELLO???!!! We hung up and called Sears again and this time were told that they don't see any appointment on the record for us. EXCUSE ME???!!! We ended up getting someone local to come and will file fraudulent claim to get our money back. DO NOT WASTE YOUR TIME WITH THIS PLACE. I'm giving it one star because there is no option for 0 stars.

Joseph Sottile

Technician was fine, however sears is a rip off. I was informed that if I paid 160 for inspection that that amount would go to repair if I chose too fix it,which I did. Then tech said no its added to total. I paid over $400.00 for a part that costs between 10 and 20 bucks, complete rip off. Onto of that sears asked for my card I fo and said I would be charged after visit was complete. Tech now said he needs a check and that my card won't be charged. It better not be, I'm already mad about getting ripped off the plus 400 dollars.

Beth Blume

When I opened my Sears dryer door the dryer did not stop turning and there was no light. I called for service and got through quickly, made an appointment, and a lovely and professional young man came and said that a part was broken. This was on a Tuesday. The part was ordered and the same mechanic came back on Friday of the same week and replaced the broken part quickly. He also checked the dryer and cleaned the hose. I was extremely pleased with the services s especially the mechanic who was knowledgeable and professional.

J Beck

Used Sears Repair Service because I thought that a large, reputable company generally try to live up to its name value. As I expected making an appointment was very easy via online. There were several timely reminders up until the service date. The technician was on time and professional. The only, but most important issue? Pricing! My dryer was making some noisy, and all the technician had to do was replace two small wheels. By the time he arrived, found the issue, replace those two wheels and put it back together, it took only 25 minutes. He charged whopping $307 labor charge. It's about $600 per hour rate. Just mind boggling and still can't believe it. The technician said it doesn't matter how easy or how complex the job is, and he is an only messenger and no say on how much a customer should be charged. I would categorize this pricing as "RIPOFF" by the company advertising the "good old trust value" Now I am regretting and I should have used a local, neighborhood company. Never ever use Sears Repair Service again, and I will go out of my way to let others know.