Aspen Dental

The Seth Lord

Went in with a broken molar that was causing me pain and my regular dentist couldnt see me til next week. Called the National line got an apointment at the College Place Aspen Dental Easy that day. Had my mouth X-rayed they came up with a treatment and payment plan for it and then had the procedure done that day. Staff was Nice and asked me if i understood what they told me and were very professional.

Dean D

I realize that all Aspen Dental is after the money!. I got my printed paper that said the with my Insurance I would owe nothing. They never checked with my insurance company to see what was covered. I was a new patient only because my former dentist stopped taking United Health. They did a deep cleaning procedure that I had done 1.5 yrs before. I received a bill for $600 and I contacted the office and all they said is that they could make a payment plan for me. I called my insurance company and they told me that they were never contacted for any approvals, in which the procedure that they did at Aspen was only allowed every 2 years. I went to them and the front lady told me she would talk to the office manager and really nothing was ever done. I'm now in collections for $600 and I don't even get that a month for disability. I would never recommend to any of my other senior citizens to go to any Aspen office. I'm glad I have another dentil group now. I want everyone to know how they really don't care about you just how many people they can get in the door to make their $$$$$ quotas!

Keaton Moore

I just went through their free 1st time visit process and i'm seeing alot of the foreshadowing that other reviewers mentioned. What really got to me is to see that I was told that i needed the Periodontal Scaling done to my gums as well as some other work. In the end the sum ended coming out to $6000 + The Electronic tooth brush. Most dental insurances will cover 50% up to $3000 so it felt a little to "coincidental" that they quoted me that price. I'd rather meet with a dentist that will collaborate with me on something that would work better for my personal and financial health rather than quote the max out of my insurance. Ultimately I'm getting bad vibes from this branch and will look elsewhere for dental work.

Lanie Swiger

I’ve had two bad experiences with Aspen Dental. The first one I took my younger kids in for a cleaning and I was told they needed electric toothbrushes and sensitive toothpaste and a deep cleaning. I told them I have never had to pay for my kids to have a checkup and have their teeth cleaned and I wouldn’t start. I requested they have a regular cleaning and they refused because it was not the recommended treatment by the hygienist. My kids had no cavities and haven’t for several years. A total waste of my time and dental benefits. We sought care at other office and they did not need any of the recommendations from Aspen dental and have been cavity free. Second my 18 year old college student daughter sought dental care at another office. Insurance was never billed. I called and gave them insurance information and was told they would bill the insurance. The bill was sent to collections and I had repeated assurances insurance would be billed. Over several months I’ve made several phone calls to get updates and the last call I was told the office manger would have to call me. No call from the office manager after two weeks so far. This is a money driven company. Customer service is horrible. If you aren’t willing to file claims with your insurance and pay top dollar for unneeded dental care you’d be better off going somewhere else.