Beth Israel Deaconess Hospital - Milton

Sarah Zuerndorfer

If I was ever in a life-threating emergency I would still avoid this hospital and go to South Shore and risk bleeding out in the car. Admins are horrible, processes are archaic. They refused to see me even for a follow up in any reasonable time even though I got a referral from the ER to be seen within 2 days (it's been 3 weeks already). Bonus, trying to contact Medical Records to transfer my health information out of the hospital was met with obstacle after obstacle just to be seen by competent staff. I will never ever use this facility ever again.

Kimberly Rosario

My husband was brought in today as by ambulance. His nurse Katryna was extremely helpful and kind. She was also tender and made sure my husband was comfortable. Also ED Tech Gregory was patient and professional. He didn’t seem upset or annoyed which left a great impression. Bravo to these two essential workers!

Lisa Fay

I called today to speak with the President Richard Fernandez at BID Milton but got Amanda’s voice mail. Not sure what Amanda’s role is at BID Hospital Milton. But got voice mail. the reason I called was to find out the process for submitting a grievance to the President. But very soon after leaving a message for Amanda I received a letter via US mail from Maureen Burns-Johnson, Director of Patience Experience, that was in response to a grievance I had NOT YET submitted. So Maureen Burns-Johnson wrote a letter, responding to a grievance I had not yet filed. Is she clairvoyant? Not only did she respond to a grievance I had not filed. She outlined in her letter that the care I received was excellent. I am confused what is it that she investigated. She had not read my very painstakingly detailed grievance, had not discussed with the the grievance I have not yet submitted and was not there in the ER holding my hand during my stay in Milton ER. Am I truly in twilight zone. I have four pages of details of how horrible my care was. But since she and never talked about the details in my grievance, how or what did she investigate? this is wild. Her title is Director of Patient Experience but actually she the one who makes sure everything is swept under the rug as if it never happens. so even though her name is mentioned MANY times in the posts on Facebook for BID Milton as the go to person for solving issues, she isn’t. I plan on submitting my grievance to unbiased agencies, Attorney General, Elder Abuse and so on. I think she should be explaining her actions to professionals who will see right through her. Really, ask yourself how someone could investigate a grievance that was never filed? Amazing?

Trei Martin

Dad was visiting from out of state and needed emergency care. Instead of going into Boston, went to the BI in Milton, hoping to still get high quality care for him but closer to home and without parking hassle. Our ER experience was typical - lots of waiting - but staff was very friendly, courteous, and professional. Everyone took the time to *listen* to him. He is a frequent consumer of health care and can be an exacting customer, but he was very impressed with care he received. He ended up being admitted for four days. It's a small hospital, and the rooms are small and double occupancy. It wasn't as bad as I thought it could or would be though. We never felt they were rushing to get him out, which was important to both of us. We ended up returning after his discharge to the ER twice, on different days, and again had positive experiences. Highly recommended if you live in the Milton area, as an alternative to going into Longwood.