Sutter County Clerk-Recorder

Mercy Jack

Rude, anti-helpful staff. Won't answer questions. And they say you never have the right paperwork or make up some kind of error or just plain excuse themselves from doing any real work. Heaven forbid something important is blocked by these women.

johnny magann

Service for passports is terrible. On Monday, I arrived at recorder office at 2pm and was told that they were at capacity with passports for the day. I can back the next day at 7am. I was third in line and waited for 45 minutes and have to leave because I needed to be at work. I also had all the materials ready to be process, so you would think it would be a fast process. They are understaffed and they cannot tell you the wait times. I’m assuming it’s around 20 minutes per applicant. They also don’t do appointments, so if you have all your materials ready it won’t do any good for the wait times. If you do use this facility for passport processing I suggest you clear your schedule because you don’t know how long you are going to wait. I was able to get my passport done later that day at 2pm about 40 miles away from Yuba City. They were able see me right away because I have all the documents I need for the passport application. The whole process with them took only 5 minutes. So there is something wrong with the setup at the Sutter County site. My suggestion to make the process better for this facility is to do them by appointments or appointment/walk-in combination. Since you have only one person who does the passport processing it might make it easier to handle the processing if it is by appointment. Also establishing a pre-screening service might make the process faster for people who have all their materials ready for processing. From what I experienced and what other experienced, it seems that the office cannot accommodate walk-ins efficiently.

Terri Overton

Friendly helpful staff. Beautiful old building housing so many original documents that are open to the public. While stopping here for business I couldn't help but have a look at just a few of the thousands of original documents on file. So easy to get lost in the hand written history dating back to the beginning of the area becoming a town in 1856. When you really think about it, it was the surveyors who truly drew out the city in which we live. The language used in the descriptions, the court petitions to move property lines, the hand drawn maps & legends are all as beautiful as the scripted hand writing in which they were written in... Over all, a jewel in our local history.

Marlene Yepez

I got here @8:30am , i was handed a buzzer to sit and wait about an hour in my car sitting in the lobby wasn’t an option. Their parking situation is bad enough, and crossing the busiest street is not easy. My buzzer finally rang and the person behind me was still attended before I was. It’s super frustrating because I had already been here the day prior just for them to have hit max capacity for passports after waiting again for another hour. Their staff is unorganized, had I known I would've gone to the chico location instead I’ve heard better things.