Aspinwall Plumbing & Heating LLC

Esteban Pacheco

Update: I have updated the review and increased it to a 4 star rating as the owner did get back to me and we were able to work something out that was satisfactory for both parties. The owner was very understanding of the position I was in and they were able to schedule me in the following week to get the new compressor installed. I am happy to say that the system is now up and running and functioning as expected. I would use them again now that I know that they will stand by their work and work with their customers if things don't go exactly according to plan. Original: We recently purchased our home and wanted to get a maintenance done on the HVAC systems. The air being blown out of the vents upstairs wasn't very cold and as we are expecting our first child in the next few months we wanted them to check it out to make sure it didn't have a leak. They were able to put me on the schedule very quickly which we were very appreciative of. The tech arrived on time and was very nice and professional. He checked everything and told us that he wasn't getting consistent pressures on the line so we needed to get a part ordered and replaced. We agreed to having the part ordered and replaced. Fast forward to a week later, the tech comes back to replace the part and get the system up and running. After several hours of working on the system we get the news from the tech that the outside condenser is now broken and we need to have that replaced. The unit was manufactured in 2016 so it is relatively new and we are being quoted $3500 to replace a unit that was functioning prior to the tech working on it. (The tech even admitted before he left that it was working when he started the job). I have contacted the store and the best they could do was not charge for the maintenance and the part that they replaced. I contacted the owner, left a voicemail and no response from him. I have used their services before with no issues but it looks like once there is an issue they don't seem to want to be of much help. Not too professional if you ask me, you show your true colors when things don't go as planned.

Philip Leth

We had a leaking under our kitchen sink. They came in and diagnosed the issue. They came back with the supplies and promptly fixed it. They cleaned up after themselves. They were prompt, courteous and worked quickly. This is the second time we have had them in and we were very pleased both times.

Amanda Selig

Andrew Roussell is our "go to" technician at Aspinwall for all of our plumbing needs here in Marina Bay, Quincy. He has assisted us with many, many improvements throughout the home from a new furnace to bathroom and kitchen needs and updates (pictures attached of some of the work he has helped us complete). He is attentive, timely/efficient, a great problem solver and works very well with other contractors to complete the task. We are lucky to have Andrew to call when we need a repair! Andrew, we can't thank you enough for all of your help and expertise here at our home!

Martin Kerans

Gene of Aspinwall is the BEST! Took the time to hear what my problem was and then proceeded to quickly and professionally fix it. The whole Aspinwall experience was very positive. I was kept aware of Gene’s arrival . I am a very satisfied customer.