Williams Auto Sales

Adrian Peters

Long wait times. Weird attitudes. Dull selection. They do ohkayyyy mechanical work though and will fix mistakes.

Neva Lopez (Murphy)

Complete thieves and they have a bad reputation in the area as well. I wish I listened before I dealt with them. I had issues with the administration right off the bat. I bought my 04' Cadillac SRX in Jan of this year. Today I had them take it back and I said I was done working with them. A $10,000 car that barely lasted 4 months. It's a sublease contract. So' your at mercy to their will. When I registered the vehicle, I asked for a letter from them so I could put on my Veterans plates. (Because It was a lease option) Yvette, one of the three on the administrative team. Said, "No, why don't you wait until you buy the car." Um, what? Scott the owner corrected the situation and made up a simple letter stating I could in fact put on my Vet Plates. My car was serviced for mechanical issues every single month I had it. When I first bought it, I couldn't even have it because it was in their auto shop for another 2 weeks. (They said it was because of wiring issues) In their contract, it states that you can only use their auto shop. However, communication with the shop is horrible. I would bring in the vehicle for a minor issue and wouldn't get it back for a week. After receiving the vehicle back. All the same issues were still wrong. Maybe one minor thing fixed. The check engine light was a constant issue. The owner, Scott. Said: "Oh, that doesn't really mean anything." Everytime the car was services the light would be back on within a week. Two weeks ago, the car stalled on me. I went into Advance Auto shop on St. James in Spfld. Thinking, maybe its the battery. They used their code reader and picked up on three issues. One was the head gasket. I called the shop and told them I need the vehicle serviced again. The very next day. My engine blew. I called the shop and the owner Scott picked me up and put my car on the flatbed. I gave him the code list that Advance auto gave me. He said, "Oh, yea yea." And put the paper in his pocket. He then went on to give me the "little lady treatment". My engine blew because I didn't put oil in it. I never received a check oil indication. That was also verified in the shop when they pulled some hose and the light didn't come on. So what I said was verified. I had already had a claim open with my insurance agency because over the winter, a bound job had fell off the front and the paint started to chip everywhere. So because I already paid the $500 deductible for that fix. I asked if we could use the money for the engine. Scott agreed. After all, a working car is better than a pretty one. Scott said the issue were all my fault because of my place of employment makes me use my car a lot. I had told Susan, another one of the administration team, where I worked when I signed the contract and she said they would look the other way. When I brought that to Scott's attention, he asked her and she said that conversation never took place. I was made out to be the liar now. (I'm a post 9/11 Veteran. I'm big on integrity) Scott also made me sign a document stating all mechanical repairs were my responsibility to fix. When I was supposed to only be responsible for the bond and paint. When I caught the issue. Scott said he wouldn't even give me back the vehicle unless I sign. Which means, I would have lost my job without a car. I received my car back Friday April 5th. The check engine light came back on that Sunday. Wednesday April 10th, my head gasket blew. Their was oil and coolant everywhere. Today I called them and I told them to just take it back. My warranty is up and the MA lemon law is still in place. However, I just want to walk away from these people at this point. I went to Kia on Riverdale and when they looked up the vehicle in the system. It was previously filed as a total loss. Which means Scott and his mechanics must have rebuilt this Cadillac and put it back on the market for idiots like me to see a nice pretty shiny new car. Even though the vehicle mechanically was damaged. Kelly blue book valued the car at only $3000 in good condition.

A. Hernandez

Rob was a really good guy. He explained everything literally step by step. He got us into a new car and went to the dmv for us (they were being a-holes) He worked on our sale and held the car for a little over a week. I would recommend Williams to anyone who is trying to build their credit... Awesome people. Awesome management. 10 stars!!!

Tiffany LaBombard

Love them!!!! They work with you with anything and they are all very caring and understanding. We have been through so much financial issues and they understand and worked with us. Everyone in the office is very friendly and they do everything they can to help out and as long as you communicate with them and not avoid them they are there to help...