Road Ready Used Cars Inc

Sena Hornsby

Worst car buying experience ever. I’m honestly appalled. The service was okay until we signed paperwork for the vehicle. We signed a virtual contract and a hard copy. The paperwork needed to be revised due to misspelled names. They then shipped the revised hard copy and the envelope was missing half the forms that were sent the first time. We were contacted and informed that we “didn’t sign all the paperwork”, which wasn’t included with the corrected forms. Three times it took them to get us the correct paperwork and stated we needed to reimburse them for shipping due to mistakes on their end. Whatever. They also told us we could not buy the car without paying for a paint and interior warranty, vin etching, etc. All the extras we didn’t need. Additionally, we were told they had a complementary 3,000 mile, 14-day warranty in case something was wrong with the car after purchase. We thought that was great. Who knows if that was true? Everything our salesman said was a lie or half-truth. I was happy to spend the extra cash to get my husband a car he wants. The minute the car was delivered, we realized this was not the condition we were lead to believe the car was in. There are scratches, headliner falling down (luckily we were able to push it back into place with no issues), door and interior panels peeling, CRACKS in the roof of the vehicle. We contacted the dealership immediately to let them know this was not the condition of the car advertised and we wanted to know how they could work with us to rectify the situation. We heard nothing for 3 days. Our salesman repeatedly stated that they would be working with us to make this right. Eventually, the owner called my husband, rude as hell, and basically refused to offer any kind of resolution. Funny enough, our salesman flat out lied on the call stating he never promised they were working on a solution. He said if we weren’t happy with the car, he would buy it back. Buddy it’s not the car, it’s the fact it showed up with significant damage that is estimated to be thousands of dollars to repair. Come to find out, the paint and interior warranty they forced us to purchase only covers clear coat peeling and spills. This was not what our salesman said it would cover. We were told several times there was a spare key when there was not. The registration and other paperwork was not in the glove box as they said it would be (shocker, an issue with missing paperwork AGAIN). I really wanted to love this experience and I was happy to purchase a car my husband really wanted. They had us convinced they were working above and beyond to find a solution and that just wasn’t the case. Look through the 1 star reviews, the behavior exhibited by the owner is what you get after you shell out 30k to a business with shady practices. Of course they already have our money, why would they care? Sale gained, customer lost. Do not do business with them, especially if you’re out of state. It’s an expensive lesson to learn.

Gail Johnson

My husband and I drove our new (used) car home yesterday from Road Ready. Drives beautifully and the interior and exterior look wonderful. Our highest praise goes to Jim Stiles, our salesperson. From start to finish, which was the easiest process ever, he was there to answer any of our questions, we never felt pressured by him and felt comfortable asking all our questions. All the sales people had welcoming smiles which generates a positive feeling as soon as a customer walks in and I am sure anyone of them would be more than helpful but I am so glad Jim was the salesman assigned to us. We recommend asking for him by name if you are looking at cars from Road Ready.

Joe Cicarella

Hands down the greatest purchasing experience I’ve had buying a vehicle. I’ve bought dozens of vehicles brand new to used and easily can say this was the best all around. I’m grateful for the staff especially Ryan and Bill who went above and beyond to get me situated with the vehicle I was interested in. Would highly recommend stopping by Road Ready and checking out the inventory. Also, the facility itself is very unique and spotless. Thank you. Cheers Joe C

KingTrollable

After being scared away by pushy salesmen at other dealerships, I came to Road Ready. They have a large inventory of cars and trucks to pick from. The dealership was very clean and welcoming. I had the pleasure of working with salesman Paul who went above and beyond helping me pick out a nice Toyota. He thoroughly explained the buying process and was happy to answer any question I had. If you're looking for quality used vehicles at great prices, be sure to make Road Ready a priority stop. Customer service here was top notch.