MAX BMW Motorcycles

Christian Fekete

Went there today to service a R1150RT from 2003, did a great job, spent 30mn before to talk about the issues and another 30 mn afterwards to discuss repairs and potential further service for my breaks. Overall very happy with the service and support. Work was done very well, feels like a new bike. PS: they lent me a desk to work while work was going on for a few hours, thank you

Hedy

Gracious and knowledgable! I have yet to make my purchase, but I know this is where it'll be. Ray Pacheco is my go to in the sales department and kindly greeted me when I arrived. Ray was like fine curator, providing me a fantastic tour of this museum like dealership. He was knowledgable and relaxed and enthusiastic in showing me the bike I'd come in to check out G310 R. It seemed that everyone at MAX was equally glad to be there, sharing their knowledge and experience as well while I was there. It was amazing to learn that enthusiasts from around the world, not only the country, ship their bikes to MAX BMW in New Milford to have their BMW motorcycle needs properly addressed. It is beyond impressive how packed, clean and organized this entire establishment is. Great experience and I would trust the work done here to be of highest quality and care. Cheers!

neal pendley

I haven't visited the shop in person, I was an online customer for parts. They have an excellent online parts fiche, which was why I chose to order from them, even though they're very far away. They sent me the wrong parts. Ive tried to contact them through their Facebook page, but they've been unresponsive.

John Norton

I’m recommending MAXBMW.com. Here’s why. I recently ordered some BMW bits from MAX BMW, a company with locations in CT, NY, and NH, but which also has an online presence at MAXBMW.com. I sent the order in, and waited a week for a shipping advice, but didn’t get one. I wrote an email to check on it. Nothing. I called. Voicemail, and nothing. This emailing and calling continued for some days, until I gave up and asked them to cancel the order. It really wasn’t that big a deal. The bits were just spares, because, you know, motorcycles. Shortly after writing to them, I got an email from a most apologetic young woman named Brianna who explained that, yes, they’d dropped the ball on the order and on communication. She then went on to explain that they’d been running pillar to post—not her words—trying to stay up with their business. They’d had three people out with COVID and one staff member was killed in a motorcycling accident. She then wrote to explain what they would do to make up for their lack of communication. What she proposed was so much more than fair that I couldn’t accept it, and I wrote back as much, but she insisted. Then she called to facilitate things. We agreed on what they’d do, which again was much more than fair. She hand-packed my order and rushed it to me. In the box were the BMW bits and a small package of M&Ms. I’m a retired marketing professor. I have lots of horror stories about service providers such as airlines, stores, ISPs, cable providers (which as I write this has started me swearing under my breath), dealerships of various kinds, and others who, having made some sort of error or failed to deliver on promised services, make no effort to make amends, but have a “Too bad; tough nuggies” attitude. Some go so far as to send an email or a form letter that says “We at XYZco strive for excellence in customer service. We are sorry you experienced (whatever rotten deal you experienced), and hope to see you again soon.” Such a letter, roughly translated, means “Too bad; tough nuggies.” I have fewer stories that have a pleasant outcome. Happily, my experience with MAX BMW was an outstanding example of a company going above and beyond to make it right for a customer, even one with a small order. Based on my experience, I recommend these guys. I’m definitely going to buy parts from them again, because, well, motorcycles.