Benson Ford, Inc.

McKenzie Smith

I had a horrible experience here! I called to see if they had a Maverick because their website said they had one. I was told no but then received a call a couple hours later saying they did and that they could get me an appointment for same day. So I took it cause why not…well I love 45 minutes away and about 20 minutes down the road some lady called to confirm my appointment then about 40 minutes down the road I got a call from the inventory manager saying they didn’t have one but I wasn’t gonna to turn around because I might as well look at the bronco that was on the lot, she told me they didn’t have one. So I get there and the inventory manager told the guy who was helping me that she “told me not to come in” when she never did. They then told me that they didn’t even have a bronco. I asked if I could get my car quoted they told me I had to have an appointment with that team so no. They just put me on a waitlist for a Maverick. As we are walking out to the a guy from the appraisal team came out said he heard the whole situation and that they could quote my car and that they did have a used bronco. The inventory manager said they would send me a gas gift card for the unneeded drive, which was whatever because I did have some assistance in the end. It has been 2 weeks and still haven’t gotten the gas gift card. 😂😂

Kalah Julian

My husband and I had a HORRIBLE experience! On the afternoon of Thursday, June 30 we were told the vehicle I wanted couldn’t be purchased because there was a recall part that was backordered. Friday morning, the part mysteriously arrives and we were told it would be serviced and ready later that day. I reached out close to the end of the day and was told it would be ready first thing Saturday morning. Saturday evening, after I reach out again, I’m told it would be Tuesday. This continued until Thursday evening, almost a week later - we finally received our vehicle. We have asked several times for the “meticulous service records” that the vehicle was advertised as having. We still do not have those! The vehicle’s description was advertised as a trade-in. Later we find out it was a rental vehicle bought from enterprise, which should be disclosed because prior rental vehicles have a lower value. It was also advertised as “warranty included” - THIS is NOT TRUE! We had an extra 5k+ added to our total, but we’re told our upgrade that we were paying for was only 2K. I also asked many times how many key fobs and wanted to make sure I was getting two. When I finally picked up the vehicle (6 days after being promised it) I was then informed that there was only one key fob and would have to come back in a week and pay if I wanted to get another one. I DO NOT recommend Benson Ford to anyone unless you want to be deceived and lied to!

Joshua Harrington

Easy, simple purchase of our 2020 Explorer. Yosvany made it nearly painless by handling the paperwork and setting an appointment to come in and finish everything. Fair price on our trade and a good price on our Explorer (even in this crazy market). Excellent information and customer service that was low pressure and comfortable all the way through.

Chadd Copeland

As most anyone shopping for a Bronco knows it is not easy. We are from Alabama and found this Incredible deal at Benson Ford in South Carolina. We drove over 4 hours to buy the vehicle of my wife’s dreams. These guys made the buying process as simple and easy as it could have possibly been. We are so thankful for the phone call that Friday afternoon from Lisa Jo. Big shout out to Derrick for helping us make these an incredible experience. Thank you guys again for what you did for us we will never forget it.