Gervais Plumbing Heating & AC

Addie Farrick

I called this company to send a technician out so I could get a general assessment on my combi boiler. We just moved into our house this year so I wanted a professional opinion on what our boiler needed for annual maintenance and when we should think about replacing it. Gervais booked me quickly and conveniently and technician was out lickety-split, which I was very pleased with. However, when he arrived he said he wasn't properly set up to provide me pricing for a cleaning or any maintenance, and he didn't have any tools to do any sort of work during that appointment so I would have to call the office back to get an actual cleaning scheduled. I was charged $268 in total for this consultation with no work performed, which I was not informed I would be charge when booking the appointment. I appreciate the expertise and the knowledge the technician provided during the appointment about when I should think about replacing my system and different ways to do it - so I definitely found some value in this appointment - but $250+ for no work performed and he didn't even leave me with any options or pricing for maintenance seems a bit steep. I wish Gervais would better prepare their technicians for assisting their customers in the field before they send them out. I would've happily bought a cleaning that day if he was prepared to do it and for the price of the consultation I should think they would at least be willing to call *me* to get the cleaning service I want scheduled. Technician was great, just not set up for success. Hopefully this is not the typical experience. I'd be willing to give them another shot, but I know to ask about price for dispatch and whether or not a technician will be prepared to provide options or do work same day.

John Murray

Overpriced $$$$$ and TOTALLY Unreliable new to area , w New furnace install - Gervais rescheduled 4-times , 1st was a no show-wasted day off then reschedules continued over 7wks and when my old furnace died they rescheduled again leaving me no furnace entering December- labor quote was 7k$ for 1-1/2 day work -F-U ! Gervais- worst worst, worst experience in my 40yrs as homeowner- totally unreliable-I was expecting a bang-out job for the quote- Gervais is a cluster fk!

Lorie Gallagher

I’m pleased to recommend Gervais Plumbing and heating. A service tech installed a new water heater the afternoon before Thanksgiving .He was polite, prompt, and professional. I’ve used Gervais Plumbing and Heating several times before because of their great service, and will continue to do so in the future.

Kenneth Genatossio

I submitted an online question and received a call immediately to schedule an appointment. I received confirmation the morning of and the tech arrived timely. Shawn was great. Explained everything well, took his time and made sure it was done right and even talked through future recommendations with me. Very personable and pressure free. Great experience compared to a prior company I was using. Will use Gervais again for sure.