Family Pool & Patio Inc

AMANDA WATERMAN

I have been meaning to write this review for a while, but essentially, Family Pools has been fantastic to work with! I began the process 2 years ago when Paul first came out to meet with me to talk about installing a pool. Paul has been amazing to work with-- he answered all my questions (which were a lot over the 2 years!) and always returned calls and texts promptly. Seriously, in all our work with contractors over the years, Paul was the best in terms of knowledge, patience, and timeliness. The install was delayed due to Covid but again, the install team was great. When I had questions, Andre was patient and knowledgeable. When he couldn't answer a question over the phone he drove down here to take a look to best answer my question. I really couldn't recommend them highly enough. All this being said, I am not sure I will use them to open the pool as that part of the company has been totally different. In the past month I have called twice and emailed twice and have not heard back from the scheduler. This being the first year we can have our pool open all Summer we are anxious to have it opened early, so I am disappointed that they can't return an email.

Susan Adams

Family pool installed our pool 20 years ago. They installed the wrong stairs and swim out and never made that right. Still we used them to open and close the pool every year. Last year it was $310 to close. This year it went up to $425. They're out of control with pricing.

Laura Putnam

I’ve had it with this company. We have had numerous issues with invoices, work not being completed and we can never get anyone to answer the phone. Always leaving messages and no one calls back. Our pool still isn’t even open yet because they messed up on scheduling. Was supposed to be here this week and no one resturnibg calls to confirm they are actually coming.

John Romagnoli

So my bar has been set low due to other pool companies leaving me high and dry. That said, Family Pools is an extremely professional company. They actually communicate, show up when scheduled, did the work they agreed to do, and emailed me an invoice and follow up message the next day. I needed more work done on my pool, and they had me on the schedule two days later. They showed up, did the additional cleaning and again left a detailed receipt and recommendations for further service. This company is top-notch, professional and worth every penny. I highly recommend them.