Astound Broadband Powered by RCN

Category: Internet service provider

Address: 1224 Hyde Park Ave, Hyde Park, MA 02136, USA

Phone: +18007464726

Opening hours

Sunday: Closed

Monday: 9AM–1PM

Tuesday: 9AM–1PM

Wednesday: 9AM–1PM

Thursday: 9AM–1PM

Friday: 9AM–1PM

Saturday: Closed

Reviews

Bridget Lucas

Jul 31, 2022

I had RCN for years before it switched to astound and loved it. Never missed a payment, customer service was SPECTACULAR. Then it switched and my cable stopped working, for some reason the automatic payments set up discontinued, and our internet service was a flashback to 90’s dial up internet. When dealing with customer service it was a bunch of issues as well. I opted to just switch service altogether then to deal with them any longer. It’s really unfortunate how far the services and customer service has fallen.

Aparna R

Jun 27, 2022

This is one of the worst internet providers I have had, INCLUDING Comcast. I was vastly overcharged from what I signed up for. I was told I would be paying $60 for my internet package and $15 for the router per month. What actually was charged was $105 for internet, $15 for the router, and $15 for "wifi service"! When I called RCN to explain this, customer service was very rude and spoke in a very condescending way as though I could not understand basic math. And in the end, the charges were not corrected to what I signed up for. I am switching to Starry, which is a mere $30 per month instead! And their service is much less rude when you have a problem! I would stay FAR away from RCN. The amount of hidden charges and fees even for the basic installation was ridiculous. For example, an extra $10 was charged for "fees" -- and no one at RCN could explain to me what those "FEES" were! The people you speak to when starting service are actively dishonest about the amount that you will have to pay. If you go with RCN, I recommend keeping a close eye on all your bills, and being prepared to dispute dishonest charges with them month-by-month!

Mahfuz Shuvra

Mar 17, 2022

Called to cancel internet service on 03/11/2022. The customer service representative said she disconnected but on 03/17/2022 I got a bill plus late fees! Voila! After the bill, I called again and another customer service representative said my account is still active and running! Unbelievable! This is a scam for ripping off people in the name of "customer service". Sorry RCN, You lost my business.

Michael Brown

Mar 3, 2022

I asked the technician to wear a face mask while inside and he said he didn’t even have one. How can you not own a mask in 2022? It’s the law for technicians to wear one in Massachusetts and it’s also the easiest way to prevent the spread of COVID. So much for premium service lol!

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Questions & Answers

Do you have service in Malden

Olga Etienne | Sep 6, 2018
Renard Rawson | Sep 6, 2018

No

Where do i find cable ch a nnel lineup

Mary JohnsonBrandolini | Sep 6, 2018
Xavier Campbell | Sep 6, 2018

Dad

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If I cancel can I get my phone number back?

Christine Anderson | Sep 5, 2020
Jonathan Tidman | Sep 5, 2020

Most companies will let you carry your phone number. RCN should as well.

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can we just get cable, not internet?

Andre Lopoukhine | Sep 6, 2019
Carrie | Sep 6, 2019

Yes you can select a plan that fits your needs

I'm in Dedham so can I get your service if I choose to ?

Jim Micarelli | Sep 6, 2019
Donald Carr | Sep 6, 2019

If you are in the coverage area!

Is there service in Quincy?

Erin Gilmore | Sep 6, 2019
Donald Carr | Sep 6, 2019

I am no longer in their covered area!

I have a bundle with Comcast that is about to expire. How does RCN compare?

Zelda Gamson | Sep 6, 2019
Donald Carr | Sep 6, 2019

Rcn is a better deal! Service is absolutely good!

No signal, how do I get back on cable Hdm12?

Iris Tribbett | Sep 6, 2019
Donald Carr | Sep 6, 2019

Push the input button on your remote.

Is anyone having problems with their service in hyde park Roslindale area

Elba Palacios | Sep 6, 2018
Nneka Njoku | Sep 6, 2018

Yes

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Do you have all stations msnbc cnn and orhers seem down in milton

Sandra Albright | Sep 6, 2018
EVENS JEAN BAPTISTE | Sep 6, 2018

Not sure. But you can call them.

Are you have service in Dorchester

Zeynab Abdi | Sep 6, 2018
Glorieuse Louis | Sep 6, 2018

I need a RCN in Dorchester

Im trying to pay a bill n the wesite doesnt let me dign up

Maria Calderon | Sep 6, 2018
Kenny Thai (abovenbeyond) | Sep 6, 2019

Download the APP much quicker and better

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