County Line Mowers

ken gregory

Was going to purchase a 61inch spartan zero turn and wanted to ask a few more questions, asked the sale person if he had a minute (he was with no customers) and he asked if it was for show and tell or a question about a mower. I bought several large purchases from these guys prior to this but would not consider another purchase from them. To purchase a $5700 mower and not get the time of day or even answer questions is horrible customer service. I turned around and walked out, heading to the spartan dealership in Homosassa.

Bitsy

Hard to get in and out of this place because of traffic on County Line road. If you try, make sure you have enough life insurance ahead of time.

John Bronson

Top notch! I drifted into County Line Mower today looking for 2 really small bolts for my mower. I had done some online research and I even had the Part Number. Online buying is cool, but I try to buy local when I can, especially in the current virus situation. I was met with a cheerful welcome and a helpful attitude. The man helping me was impressed that I had done my homework and had the Part Number. When he pulled the number up in his system it was a part that is rarely, if ever ordered, they didn't have it in stock and there was no specifications on the bolts, such as 3/8" x 2", etc. But this guy was determined I wasn't going to leave empty handed, and went out of his way to help me. Digging through some old scrap mowers I found the exact 2 bolts I needed. And they wouldn't take any money for them! Isn't it amazing how such a simple thing can be so cool? THIS is the kind of business I LOVE to support! Tell them John sent ya!

Devon Laufenberg

This place is a joke. My husband ordered a part from this so called business and was told it was on back order and they have no idea when the part was coming in. I called back a week later and was told they still have no idea when the part will be in. Funny thing is I made one 5 minute phone call and was told the part was ordered yesterday and will be in the next day. Then the so called owner Mike gets on the phone and says to me he is canceling the order and refused to give me my money back. Horrible customer service. I guess he has the attitude that he doesn’t need customers to run his business!!! There have been multiple problems in the passed with this place only. Any other time we get the parts in a timely manner and have great experiences with other local lawn mower stores. This is why I give this place a negative stars!!! Okay Mike nobody was abused, I was lied to by your employees and it’s okay to give horrible customer service. That is how a company loses customers and since county line mower has so many peak customers then why do feel the need to reply to my review. If the part was not important then why did it get ordered and we paid $23 to county line mower for an $8 part that took over 2 weeks to get and wasted our time which is just as precious as yours.I am a successful real estate agent in Hernando county for almost 10 years because I know how to give exceptional customer service to clients. I was mistreated and talked down to like I don’t know anything because I’m a woman. Maybe you should think about a better way to treat customers! Have a great day!