Payne's Furniture Outlet

Theresa Palmer

Horrible customer service. No communication about my delivery from anyone at the store. I had to reach out and after I sent a message to the owner trying to confirm if I was getting my dining room table and chairs. I never heard from the owner again. I called the next day to cancel and get my money back and it's been 3 weeks and still no money back! I will update my review if the owner ever makes it right! I would give no stars to this company, if I could!! Buyer beware!!

Hubby1 Stonecrest

Fabulous customer service! Happened upon this gem by accident. Went to several furniture stores in the area and none compared to Paynes. Prices are more than fair and reasonable. They have a really nice selection of new living room, bedroom and kitchen furniture. You only need accessories.. they have them. Lamps, pictures, wall art Etc. I bought my entertainment center, reclining sofas, dining set and two bedroom sets and a mattress set. Most pieces were available immediately, a couple of pieces are on back order, but you can’t blame a furniture store for what’s stuck out on a cargo ship. They were upfront and honest about wasn’t going to be available immediately and I was alright with it considering how much money I saved and compared to what other stores were charging. I went to a few other stores in the area and was given a 6-9 month wait for most new furniture, and that was an “estimated “ ship date.. not delivery date. I’m so glad I found this store, My home is now almost completely furnished.. ( we moved to Florida with no furniture). I’m sending all my new friends to Paynes and I highly recommend you visit this store whatever your furniture or decorating needs are.. You will not be disappointed

James Williams

We purchased a Loveseat theater seat, Head and footboard along with 2 bedside tables on October 28th of 2021. Gail was very helpful and pleasant to work with at the time. When our furniture was delivered on November 18th we received a damaged headboard and a small tear was noted on the back of our theater seat through the leather. We were also missing one of our nightstands. We called the next day to find out what they would be doing for the damaged items and when we would be receiving our missing nightstand. We were told that it would be sometime in December that they would be delivered that they are in a shipping container out of port. The tear in the theater seat would be addressed by a man Ken Harrison that covers all of Florida to see if it could be repaired or not. That he would contact us regarding. Not heard anything and called them December 3rd. The owner told us he would call us back on Monday to let us know the status of the repair and when we can expect the furniture that is paid for and still not received. Not received any call from them and we called them on December 17th. Spoke to the gentleman owner and we’re now rudely told it would be sometime after January 1st and will contact the man regarding the loveseat repair still never receiving any call or email. Stopped into the store on January 5th and Gail called someone regarding the headboard and nightstand and were told it was expected to be delivered to a Texas warehouse on January 10th and she will call us on January 18th for an update. We asked her to please just someone call us out of courtesy to let us know where our furniture is. She assured us she would. We stopped at the store later afternoon on the 18th since we hadn’t received a call yet. The owner started yelling at my husband telling us they had no control over the delivery of our furniture owed to us. Gail called and spoke to someone and told her that it would be another week or so because of the snowstorms and trucking issues. We asked for our money back on the nightstand and they returned it. Promised us an email for Ken Harrison regarding the repair of our damaged theater seat and still have not received one . We have never dealt with anyone so rude and misleading with purchasing furniture ever. We were never told that they didn’t have the nightstand in stock the day we purchased it and paid in full for. The owner also commented that we only spent over $4000.00 and he has people that spend over 30,000.00. 4200.00 may not be much to some but it Is a good amount when you are a retired couple now living on SS. Do you think we’ll ever hear about our damaged Theater seat to be repaired? Or the replacement of our cracked headboard? Also we called Cottage Creek maker of the bedroom furniture and spoke to a woman there regarding the headboard and nightstand. She was busy and called us back and informed us that it was still out in port in a shipping container. Never, ever have we gotten so much misleading information regarding a purchase. Buyers beware of who you’re dealing with. furniture

RICHie RICH

Fantastic service and High Quality Furniture. I am new to The Villages and just had the best experience purchasing a Sofa and Stressless Style chair from Tonya & Doug.. The delivery was fast and Professional.. I will be a repeat customer because of the Top notch serve I received from these excellent people.. Great prices and a very nice Showroom