Cold Stone Creamery

Lucretia Valcourt

First, I walked in, and the place looked dark, like it was not even opened. There were two guys behind the counter, and one was on his phone, not doing anything. The place looks dirty. I was shocked at how it looked because of the lovely store area. The counters are a mess. The floor was horrendous, and the glass counter where the ice cream is in looks gross. I wasn’t sure if I wanted to order ice cream because the place looked unsanitary. Both employees looked bored, and they didn’t want to be there. The business needs new management for sure. I will not go back.

Esa Hearns

Came into the store today very happy joking with the cashier I said hello I have an order from that I kind of found it very rude guy behind the counter didn't smile no type of Personality not can I help you ma'am anything so then I said to him are you in a bad mood he's in looks at me still very angry no expression on his face I said to him I have children your age and then I begin to explain to him how it is not okay to have that type of attitude with customer service I'm a general manager myself I would never hire an individual that wouldn't smile and greet my customers so then I begin to explain to him again thoroughly how it's not okay I have children your age and you're being very rude so then he looked at me roses eyes he grabs the order and throws it on the counter I asked for his manager Young lady at the register a very tall I can't give you his name I said but where's your manager cuz I need to speak to someone their managers in comes up nice young guy he spoke very well I said to him is this how you train your employees because he seemed very rude I had to scream the order out can I please have still invited great Manor I said to him what is this young man's name because I would like to speak to corporate about him I can't give you his name the young man that told me this name was Jared or Jaron I walked out of the store very disappointed in their customer service and after reading these reviews I'm pretty sure you mess up on all these orders because you have frumpy grumpy people who really don't appreciate their titles or jobs and don't want to be there anyways this is ridiculous I've never ever been spoken to or treated in a manner from children sad and very disgusting it seems like customer service went away we need to teach our children manners

Tony Seng

Cannot even describe the frustration we have with this place. Decided to order a cake for our sons birthday from here. Came to pick it up yesterday and the associate there looked shocked as if he seen a ghost. Well it turns out they never made it, so he said he will make it and it will be ready for pickup the next day. Luckily the birthday was the next day and i stopped by, otherwise I would have shown up empty handed. Picked it up today and it doesn't look good at all. Looks rushed, or even looks like I made it. I can't fault him because he was put in this situation due to the poor communication amongst his team members. Honestly not worth 70 dollars at all. Can't even take pictures of this cake because it just looks so bad. Will not be back and will not recommend until they can get their operations together.

Hector

The ice cream is espectacular delicious, but those employees definitely need some costumer service lessons. They look tired 😴 unhappy and boring.