Jersey Mike's Subs

Steven Dietzius

If I could rate it zero stars I would. ABSOLUTELY the worst customer service we have EVER experienced. My wife’s elderly (80’s) parents were in town and we went to Jersey Mikes for lunch on May 4th. It was a cold and very windy day. We wanted to dine in the restaurant after ordering our food. While eating an associate needed to move boxes either from outside to inside or vice versa. He decided to block the door completely open allowing the cold wind to whip through the restaurant. My father in law got up to close the door because he was cold. He was promptly verbally assaulted by the associate instructed not to close the door. It was completely inappropriate, disrespectful and just wrong. Dad decided to close the door anyway. Dad then approached the other staff to have the situation addressed. The girl at the register owned up to being the manager that day but acted as if there was not a problem and did nothing. The other associate said it was his first day and was completely paralyzed by the situation. Not wanting to have the situation go unaddressed I sent a note to the corporate Jersey Mike customer service. I got a note back on May 5 saying each store is independently owned and that they would contact the owner to have a response provided to us. Well, that owner follow up has never happened either. Needless to say we don’t plan on ever going back there and I recommend you don’t either.

robert lawshe

How hard is it.. To get a SIMPLE order right? Case in point. I ordered a mini #13 for my wife today. I specifically asked for the oil and vinegar ON THE SIDE since the sandwich wouldn’t be eaten until later on this afternoon Even though the employees wrote “oil and vinegar on the side” on the wrapper , they put it ON THE SANDWICH, which made it a soggy inedible mess when she went to eat it a few hours later… Soooo.. my wife goes without lunch, and I am out the $6 plus for the sandwich that went in the trash! Thanks for your inattention to detail - you have lost a customer forever… And, even worse, my wife is now hungry and mad at me!!

Ashley Walker

We always love going to jersey mikes because the sandwiches are so good, but the service at this location was truly horrendous. When we came in we weren’t greeted or even looked at, then stood at the counter for a full five minutes before anyone even said anything. After taking our order, we waited for 20 minutes while the lone girl making sandwiches focused on all the drive thru customers, repeatedly pushing our order to the back of the line. While this was frustrating enough, one of the employees then passed a sandwich to the girl to wait for toppings, placing the receipt ON TOP of the meat while he did so. If that was my sandwich I would’ve made a scene right there, but the customer waiting for it in the drive thru had no idea. That is truly gross, I don’t know why these employees would think it’s okay to rip a receipt from the machine and put it directly on top of the meat someone will be eating?? That poor customer. When they finally got around to making our order, they made the wrong sandwich. I understand they were busy, but there were at least a few of the guys mostly standing around while the girl scrambled to do everything. You would think one of them could jump in and help, especially when it took me 30 minutes just to get a sandwich.

holly lane

This was my 1st time here. I wanted a sub with only veggies but could not figure out how to order it. Chris, The gentleman behind the counter was so accommodating. He made me a grilled portabella mushroom sub with peppers and onions. It was so good. I will definitely go back