NAPA Auto Parts - Genuine Parts Company

Tom Lamphier

Came to get a refund,. Bunch of run around...asked to speak to manager, but he hide in back for entire time,. Over Two hours....fire him and get a real manager,. 1 star

Luis Marin

The worst customer service ever! Never coming back!

Robert Warren

Order 1 radiator hose online plus antifreeze etc for delivery on June 30th. Called July 2nd asking for order status told order was processed wrong and could not change it just to come over to pick up order it is ready I am a disabled military veteran that cannot walk so I made arrangements for someone to pick the parts up. paid them to go there to pick the order up it was not ready told order would be ready after 4pm waited till July 3rd called guess what order not ready worst service ever people nice but could care less that they are wasting your time and money so I just cancelled my order I will take my business elsewhere

Norman STEVE Cooper

I understand that there are times when businesses can get overwhelmed w/ customers & never ending phone calls, but to be standing in line & have the employee look directly in your eyes & then completely ignore you. Its rude & uncalled for. I wanted headlamp bulbs no part# catalog to verify compatibility, so needed to use the trusty smart device to obtain part # instead of waiting in line twice. Then another 20 min goes by ,no exaggeration! Employee takes 2 phone calls & then checks cell phone before calling next customer. If I didn't have all my rewards saved, I would have gone else where. 3 stars because @ least the parts are working correctly unlike the employees! Thanks have a BLESSED day!