Firehouse Subs Metro North Retail Center

David HB

Very underwhelmed; guy at register never even said hello, just started at us until we ordered. Two small (read: micro) subs took over twenty minutes to make. Ice and napkin dispensers were both empty. Food was ok but wasn’t worth almost $30.

David S

I went in 1pm Sat 8-11.. one other customer there... waiter didn't seem interested in me, so asked if I could ask a question. Said my family does subs every week on Sat and kinda picky & I needed to know what ingredients they had to build our own subs (can't see behind the counter like Subway and no list on the board above)... I asked a couple of questions (do you have swiss cheeze?) - he gave a couple of curt replies then turned his back to me and went to something else. I left. My humble advice: I'd say, "hello sir, can I make you a sandwich!!??". Ironically, I love the idea and the name because I love firefighters - but I will not be disrespected.

K M

This review has nothing to do with the quality or taste of their sandwiches, which are amazing. HOWEVER. Standing while waiting for my order, I was witness to this older lady manager/owner? absolutely berating the two workers, even to the point of taking a sandwich and throwing it directly in the trash because they mixed something up? Every single customer in the joint felt bad for the two. I hope you guys find a job where they're nicer to you because holy heck, this was my first, and now my last time coming to this particular shop. What a horrid woman. Be nice to your staff, or you won't have to worry about messed up orders because you'll be the only one making them. Absolutely unreal what I witnessed today. Shame on you. My heart goes out to the staff. Jesus. *In response to the lovely sounding response, I bet it was you I saw berating those two boys. There was also a girl working there and thus is not a recent review, it was a few months back on our way through Woburn, so there's a great chance those two boys have quit since then. Keep showing your butt, though. Get help, like mental help.* (Edited 2x, first to make sure folks knew I was speaking of the manager or supervisor who THREW sandwiches away and screamed at the guys when they messed up an order, and I swear to God I'll dig through virtual receipts to prove I was there. Second edit was to address the response.)

Angie Hall

Ordered 2 subs roast beef and Turkey and 2 salads. I love their salads but in this case I threw them both out. It was so unattractive and tasted like old ingredients. I drove all the way in traffic from Dorchester just to be disappointed. I knew that it was going to be a problem when I asked for extra vegetables on the side which has never been a problem in other firehouse stores but this time I was told that it would be extra since asking for extra vegetables is the same as asking for extra meat. Which I have always done. Ohhhh no. Onions and cucumbers are not the same as meat but ok. Will not go back to this location. On another note I was told by my family that both subs were excellent.