Dream Decor West Springfield

melina conrow

Great experience, very respectful and helpful staff. I ordered a couch I saw advertised on Facebook Marketplace and they were very quick to respond, answered all questions, and were very clear and respectful 🙂 Would definitely recommend!

Paul Dubay

Read some bad reviews but gave them the chance, good experience with them no pressure buying checked to see if they had it in stock before I bought it. Picked it up an hour later guys helped me load it. If I need anything else I'll go back very happy with the service

Roman Bobrek

IF YOU LIKE PAYING PREMIUM PRICE FOR DAMAGED FURNITURE THIS IS YOUR SPOT!!!!Spent over $4000 on furniture. Recieved it damaged. Spoke with staff on 4 occasions. On each occasion I was PROMISED they would correct the problem with either a partial refund or swap out for new furniture out ,and that would call me back. Never happened. Spoke with management (Bill) who was sporting a nice Rolex the last time I saw him, was told I would receive a phone call on a promised date. Did not happen. Called back asked for Bill. I do not believe that is his real name,same voice but insisted his name was "H". I realize now that they are so disorganized and believe that they never really intended or cared to resolve this issue. Supposed "Bill" said he called and spoke to my wife but he was only quoting word for word our conversation that we had in person the last time. Accused me of lying. Give me a break.lol.really I have more furniture to buy,but it won't be here.

Joseph Neal

The staff was very helpful and friendly. They give you your space but are there when you need them. This is my third time buying from them and their furniture is well made and lasts a decent amount of time. Of course if you decide to get a 600 dollar living room set it may only last a couple years but I've spent 2000 on a sectional at Bob's that I brought to the dump less than 3 years later. I definitely recommend them.