Healthtrax Fitness & Wellness

Ed Deragon

Great gym. Shouldn't be closing at all for the price we pay. With work, sometimes only weekends are possible and they close at 1 on Sunday

Velu K

They don't really know how to manage this Covid-19 situation and started charging and stealing money all customer's credit card as soon as they open the gym to bring customer attention. Now Marina lady convincing all high customers that they cannot reimburse. the beauty is we are living in a community next to gym (Hardly 1 minute to walk in from my home). I dont know how much they stolen from all 4000 customers for the empty gym. They dont have courage to admit the fault did by one of their front desk when i called them. She informed that you guys will be free for 3 months and no need to cancel. But now everything is opposite. Worst handling

Alexandria Flores

I joined Healthrax around mid-fall 2016. Since I have joined, I noticed that the gym is run down for the price I pay as a member per month, including the $30.00 "maintenance" fee to repair and update the gym (which none have been done, the gym is moldy and smells awful). I joined the gym to primarily use the heavy bag area, which I later realized looks and feels like it's been sitting there for years and cannot be used effectively. Additionally, I went to place a freeze on my account due to school. I was told when I joined that my monthly dues would drop down to $12.00 if I were to ever freeze my account, that wasn't the case. When I went in to freeze my account, I was told my dues would be dropped down to $17.00 monthly, there $15.00 freezing fee I had to pay, and my one year contract date would be pushed to a later date. I stupidly placed my account on freeze anyways until my account was charged a $30.00 fee for maintenance. I decided then and there to find out how to cancel my membership. I was told by the woman that day, that the complete total to cancel my membership would be $120.00. I went back within a week and I was told the price to cancel would be $157.00 to include April dues, yet I was told I could no longer use the gym (although I was apparently paying for April) since I was cancelling now. I also asked, since I have sessions that are paid for a personal trainer, would I still be able to use them or would I receive a refund? They told me that they don't know the answer to that question since personal training is seperate billing from the gym. I asked them if there was a manager or someone from personal training billing I could speak with, they stated that there was no one available. With my question being unanswered, they were trying to get me to sign my cancellation and I refused without an answer. They told me they would call me back with an answer (they did) and that I could send them an email with my authorization to cancel, so I paid for my cancellation right then and there. I sent them my authorization and have yet to hear back with them with the confirmation paperwork or email. I have experienced nothing but stress with this gym. They are unprofessional and will do anything to take as much money out of you as possible. My advice, don't join this gym.

Kevin Hebert

I am no longer a member of this gym but I was for about a year. I really liked the facility including basketball courts and the abundance of equipment. My biggest complaint is that the free-weight/bench press area was very small and would get crowded. Also, this gym is very expensive compared to some of the cheaper options out there but you really do get a lot that the others can't offer.