Address: 686 Main St, Holyoke, MA 01040, USA
Phone: +14132132797
Sunday: Closed
Monday: 7AM–3:30PM
Tuesday: 7AM–3:30PM
Wednesday: 7AM–3:30PM
Thursday: 7AM–3:30PM
Friday: 7AM–3:30PM
Saturday: Closed
John
My dumpster was supposed to be emptied on Thursday It's now Monday and the raccoons have torn apart to trash bags on the side of the dumpster. I paid my bill on time every month and this is not the 1st time this has happened. I called several times and can't get through I'm stuck on hold for over 20 minutes . Don't use this company
Jhih-An Yang
If there was zero star, I would definitely give this company zero star. The worst service I have ever seen. I started the service 3 weeks ago and they never come to pick up the trash, never. We have made countless phone calls and sent emails. They'd promise to come to clean up the trash, but this is a big lie because they never come. Every representative has different excuses. One told me that I have to have a trash bin to get the removal service, and it takes forever to deliver so now I still don't receive the trash bin yet. The other told me that I can simply leave the trash bags on the driveway without a trash bin and they would come to pick up. One told me that the service is not activated yet (even though I was already charged). The other one told me they'd refund me one-week service fee due to the no-show, which does not happen either. They have very poor service. if you want to test your patience, go for it.
Shane Thans
I called there main number 2 weeks ago, they said they would have a sales rep from Holyoke call me. He called when I was away from the phone and never left a message, so did not know he called. I called again this morning, got another person telling me that the rep was not in (7:45am) the office yet and would have them call me. Well here it is, 8:45 am, no call. We have a several rental properties and were trying to find a reputable company to handle the trash and recycling, I really have to say, I am NOT impressed so far with this company, my time is valuable, I need things in place and do not have time nor patience for the run around and lack of professionalism that this company possesses. After reading the other reviews and a few of the obvious "fake" reviews, I am leaning towards staying clear of this company.
Vitaly Wilhelm
I own Green Leaf Disposal & Recycling LLC, we rent dumpsters for commercial and residential use. We use Casella exclusively and I couldn’t be happier with their services. The prices are great and the staff know what they are doing. I highly recommend this company.
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
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