OP

Christine Jones

Our experience at Gracepoint was truly lifesaving. The staff is very caring, and truly went out of their way to address all of my concerns for my son while he was here. This is a crisis center, and as such a difficult situation to begin with. I have the utmost respect for the staff working here, taking care of our children who are struggling and going through perhaps the worst time of their young lives. Gracepoint helped my son with coping mechanisms and showed great care in the 2 short days he was there. I am very grateful to have had this positive experience.

Rebecca M.

I've never set foot in a jail, but this deplorable corner of hell is probably the closest I'll ever come. If you have decent insurance, they'll hold you there as long as they can and suck you dry, charging thousands of dollars to imprison you in a cold, filthy box with no therapy and substandard medical "care". Upon admission (after waiting in a moldy recliner in Intake all night), I was strip-searched. Okay, it's a psych unit, it's for safety, I get it, I used to work in a psych ward, so I understand. Except they made me strip stark NAKED. This is NOT standard procedure for any facility I'm familiar with, including the one that employed me. Then, a nurse demanded I remove a fresh cartilage piercing from my ear. Again, it's a psych ward, I understand it's for safety. Except I'd just had it done and wasn't familiar with how to remove it. Things weren't happening quickly enough for the nurse, so she literally snatched it out of my ear, which made me bleed, then dropped it on the floor and said, "god knows what you'll use it for". Totally inappropriate. Later, I asked for something for my anxiety, and the nurse said that the only medication I had ordered was Librium, for my "alcohol withdrawals". I was baffled, to say the least, as I don't drink and don't have any kind of substance use history. The psychiatrist was arrogant, cold, and didn't care at all about what I had to say. I tried to explain that I didn't need to be admitted and that I was there because my therapist misinterpreted something I'd said. I made it very clear that I wasn't a threat to myself or anyone else. Under Baker Act law, she had no grounds to keep me on a hold, but she literally lied on the BA-52 form, citing that I was suicidal when I was not. I would have had more success if I had tried to communicate with a brick wall. Tip: Don't go into the mental health field if you're not willing to get off your high horse and listen to people! Anyway, my experiences at Gracepoint literally traumatized me. I still have nightmares about trying to escape that place. The worst part is that they'll keep hurting thousands of our most vulnerable members of society unless they're shut down.

Cassie Carson

Would rate 0 stars if i could. this was the worst experience of my life. i went to the local emergency room and am treated for kidney failure. the doctor there attempted to link the renal failure to an overdose that didnt happen and forced me to an involuntary stay at gracepoint after i attempted to explain to him that i was not suicidal and am very much in good mental health. now i understand that the place is a large net to catch as much as possible but unfortunately it catches healthy people sometimes too. i decided not to fight it and speak to a psychiatrist to explain the situation, i was there for two days before i spoke to anyone. they put me in a room with a tv and a horribly uncomfortable couch and the a/c on full blast, needless to say i didnt sleep. wasnt till the second day that progress was made, but so slowly, staff couldnt be bothered to answer simple questions or get anyone with any authority to speak with me until the end of day two. this place was seriously disorganized and slow, no one knew what was going on with any of the patients, and we were treated like literal animals, i didnt eat until i mentioned that i hadnt eaten in over a day and they gave only hungryman dinners. they dont have activites, they dont have therapy. there really isnt anyone there that treats patients like humans. it took two literal days to get to speak to someone with enough intelligence and power to fix my understanding and realize im not a danger, and because of this my husband had the worst night of his life and i couldnt see him off before he left on a plane for a week. ive heard places like these are bad but unfortunately i saw for myself that its worse than i thought. please, dont ever leave your loved ones here.

Safiya Nunes

Staff were great at communication, friendly, and very concise in explaining things. They were really short staffed and wait times are ridiculous. Some patients waited four days for a place on the ward.There were no beds or pillows and the facility was always out of basic hygiene products. Nothing to do other than sit in fancy recliners and try to sleep, or sit in the rec-room and watch TV with a vchip and color. The food was bland though there was always plenty. All around the facility was in shambles and looked dilapidated. Not a great experience, take your loved ones elsewhere. Needs new management, better funding, and a renovation.