The Arbours at Crown Point

Natasha Ocasio

Stephanie who works in the front desk is beyond rude. I tried to submit an application to live there and her and her boss were trying to be little me and my income telling me I can’t afford it and how am I suppose to afford anything on my own. Also telling me I don’t work a real job or have real bank statements. Which is not accurate cause I’ve worked at my job for 2 years and had the same bank for 2 years as well. They can’t even look you in your face when they’re speaking to you. Extremely RUDE!!!!!!! This place just wants to take your money in reality I could care less about spending my money on an application but it’s simply the way they spoke to me and how nasty Stephanie was about it. Very unprofessional place. I really think they an issue with people of color . Any person who walked in while I was there of color they gave them an attitude.

Julie Brown

I’d like to start off by saying there are several nice things about this apartment complex. The size of the apartment can’t be beat. The kitchen is amazing; it’s open with lots of cabinets and counter space. Nice modern appliances except the refrigerator is too small especially for a three bedroom apartment. The master bedroom is a great size! Master bathroom has a very nice walk-in shower. A nice screened-in porch with a small storage closet. It’s a smoke free community. And the only complex that I know of that has garden spaces for the residents. The apartments are very energy efficient, despite the shoddy construction. You can hear everything from your upstairs neighbors. When you’re in the master bedroom or bathroom you can hear everything in the outside hallway. When someone above you flushes the toilet it sounds like water is coming through the ceiling and walls. When I first moved in it would wake me from a dead sleep and was quite startling. Neither bathroom has a linen closet so all towels and paper products have to be stored under the sink. The bathtub in the guest bathroom is extremely narrow and shallow, and really not suitable for an adult. The carpet in the bedrooms is very cheap and wears down very quickly. As for the outside of the buildings, there are holes in the overhangs and the building trim is coming off. This has been going on for the last several years. None of it has ever been fixed. This is supposed to be a gated community however, the entrance gates are ALWAYS broken. Sometimes taking weeks to get fixed. Also, only one resident per apartment can have access to the guest call box. This is a major problem when that resident isn’t available to answer the call box when a guest arrives. We have to go to the front to physically let in our guests. Not sure why everyone on the lease can’t have a different access code especially since all other complexes allow their residents to have separate access codes. There aren’t enough parking spots around each building to accommodate its residents; leaving residents having to park in the back of the community or up next to the pool area. Because residents don’t have assigned parking spots or a parking decal you never know if it’s guests or residents taking up the spaces. The staff is ALWAYS friendly but sometimes less than helpful. Your complaints and concerns will fall on deaf ears most of the time. We have contacted the office staff numerous times regarding our upstairs neighbors, even sent recordings of the noise. We were told to contact the courtesy officer, which we did. He was very nice and immediately went to talk to the neighbors. Fifteen minutes after he left the noise started again. The noise is a everyday, all day thing so contacting him every single time would be endless. I can only pray they don’t renew their lease because everyday it gets worse and worse. All I can say is do your due diligence before signing a lease. This complex definitely has its advantages and disadvantages.

Rice Fitness

The apartment was beautiful though the granite tops hide food and dirt buildup so you have to be very thorough in your cleaning. On paper, it's a really great place; close to Publix, Walgreens and fast food. But if you want quality shopping, you're going to have to drive a bit. There was constant construction around us so noise, dust and dirt were a problem. It's a "gated" community but the gates rarely worked, remaining open most of the time. Lightening strikes, I get it, but 2 months to get repairs is ridiculous. The gym has potential but the carpet is coming up in places, lights coverings fall down and the chest press took months to get repaired. Their COVID restrictions don't allow use before 9am and after 5pm discouraging use by most working people. The pool is tiny. Front office staff was cold and dismissive. They use the word "luxury" but they haven't earned it.

Sierra Averill

I have lived in this apartment complex for almost 2 years and have barely had any complaints. The apartment looks so nice and the kitchen is by far one of the best kitchens I have seen in an apartment complex. It is such a nice and quiet community. The only complaintcthat I have is that people don't pick up dog poop in the dog park, but I think that is to be expected in any apartment complex.