Massage Envy

Category: Massage spa

Address: 8840 Old Seward Hwy Unit A-1, Anchorage, AK 99515, USA

Phone: +19073363689

Opening hours

Sunday: 9AM–6PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–6PM

Reviews

Brandy Bruce

Jul 6, 2022

Zero stars. You can’t get an appointment that isn’t at least a month in advance and your therapist will cancel on you half the time. It’s impossible to cancel my contract without losing all of my hours accrued. I’ve tried a few times to call and the recording states that they’re closed when they’re supposed to stay open until 9. This place used to be really great when they had skilled massage therapists, but it’s barely even a functioning business at this point.

Stephen Council

Aug 27, 2021

I gave this location one star because there isn't an option for zero stars. My advice, don't be late, show up on time but at wrong location (not familiar with the Anchorage store locations). I showed up on time i. 2019 at the wrong store and then was told where my appointment was. I called while on my way and I was advised that I would be charged for the entire hour no matter how long it took to get across Anchorage. I was clearly going to be over 20 minutes behind. I offered to reschedule and she said that is fine, but I would still be charged for the entire missed appointment. I told her I would come down anyway then and she ACTIVELY tried to discourage me by declaring that prep would take too long and I would be wasting my time. I showed up and pleb my case to no avail. Got a mediocre 30 minute massage. Spoke to the franchise manager and she was not willing to make things right AT ALL. I am a loyal customer at my ho.e store, but I warn all who aren't from Anchorage to beware. These stores WILL actively try to rip you off. BTW: I got a better massage two days later at one of those oriental mall places.

Nicole E

Jan 25, 2018

I’ll start off with the Pros. Massage Envy (I’ve been to three so far) always is clean and comfortable. Good relaxing music with water/tea/mints and friendly staff. I love the fact they have you fill out paperwork beforehand so you can get what you want out of your massage. I have always loved my massages here so this review is not a reflection of any of the massage therapist!!! What really bothers me about the company is the lack of time that you’ll get. This has happened to me at 3 different locations with 3 different massage therapists. So I know it’s not them- it’s the company policy. Today I had an appointment at 2pm for a 60 minute massage. I got here at 1:50. I went to the bathroom, filled out the paperwork and was waiting for my massage by 1:59. At 2pm my massage therapist was walking out another client, greeted me around 2:05 and the massage started at 2:11. The massage then ended at 2:58. This may sound nit-picky but that’s 13 minutes of a massage that I didn’t get and this is consistent to every visit at various locations. With it being $60 for the hour and recommended tip (from the company) being $18-$30 for an approximate total of $84... that’s $18.20 of a massage that I missed out on. They need to add in greeting/getting ready time and not cut into the massage time.

Connie Bellow

Apr 29, 2016

The staff are very personable. I've been a member for a few years now. I travel a lot a the price alone cannot be beat. I've seen a few good massage therapists here and they book up early just like your favorite hairdresser does if not faster. George was my therapist today and I walked out of the room a different person than when I walked out. My stresses, aches, and pains were a distant memory. over the last 20 years of seeing over 30 massage therapists, he in the top 5. I highly recommend him and this location!

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Questions & Answers

How long is a facial?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 5, 2021
Massage Envy | Aug 6, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 5, 2021
Massage Envy | Aug 6, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 5, 2021
Massage Envy | Aug 6, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 5, 2021
Massage Envy | Sep 5, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

How much for couples massage?

Brian Peterson | Sep 5, 2020
Carmen Whisenhunt | Sep 5, 2020

Depends on if you're a member or not. There's a member discount. Best bet it to call the location you're interested in going to and ask. It's roughly $70 for just me plus a tip.

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