Pottery Barn

W HJ

I love this place! We have already redecorated one room and are working on our second Pottery Barn room. If you head upstairs, Jeanne is great to work with!

Alexis Harris

My mother and I went into this place yesterday. For one, we weren’t greeted just as a start. For two, not even a minute in we were being followed! My mother and I are black, and this is totally UNACCEPTABLE! I wish I would have gotten the woman’s name but it didn’t. To this store stop PROFILING PEOPLE! It’s unfortunate due to the fact we were looking to buy various items!!! We walked further down the street found another furniture store and they received our business! Shame on this store, I will file a complaint with corporate!

Linette Kelly

They were very nice and helpful. We were looking to replace our couch and they tried to look up the model and fabric from the past. We hit a few issues but Katherine solved them with a smile.

Jason Dougherty

Other reviews state it already, but the customer service and customer experience is poor. One design associate we spoke with was helpful, although clearly a bit biased in her opinion on the styles compared to other brands. I can understand the bias, though, and she helped us pick out some pieces we will be happy with (assuming good quality with the brand). We were spending $7.5K furnishing a full room in a new home and wanted to make certain the pieces fit together. To be sure, we selected our items, but didn’t purchase right away, so we could go home and confirm our planned layout. We called back, and spoke to another designer who was clearly very bothered about taking such a small $7.5K order for her colleague. It was to the point where I asked her if our sizeable purchase was typical for her? She was very happy to tell us how this store does $6M per year and sales like this were very normal for her. We weren’t looking to be pampered. But, anytime you’re spending 5-figures furnishing a room, and there are no returns, I think it’s ok to finish the design before buying a piece you might like. Clearly, Pottery Barn in Winter Park felt differently, and my wife and I just didn’t have enough class to be there. Our order was so insignificant that they got my email incorrect, and I am getting zero updates on delivery. Why would that be important? We furnished the rest of our home at Ethan Allen, which was a bit more expensive, but better quality product, and they weren’t stuck up about it. I don’t plan on buying any more Pottery Barn pieces in the store. I’m not cool enough for that school. The website is fine and has more accurate information without the arrogance. Restoration Hardware, Ethan Allen, and Crate and Barrell all have as good or better product without looking down their noses. Update: Received one piece of our order. Still no word on the rest. The one piece requires installation, and upon inspection we found that this part can not be installed appropriately because they shipped a defective component. See the picture which shows the defect. Great job, PB! Be arrogant at your point of sale and then ship a defective product. Let’s see how this goes from here.