The UPS Store

kishan reddy

My package was lost and I requested the store rep to check it. And they don’t want to do it and not helpful with at least tracking it. It’s says label was created and that’s it. No update afterwards. They simply said if UPS lost package and a claim was issuers it means we never will get the package. Please don’t ship it from the UPS.

thomas Francis

Nick always gives me great customer service, feel very confident shipping all my packages 📦 with him, very knowledgeable and friendly. A real asset to the business! Highly recommended 👌 👍 A+

Dan Higgins

Tried to return a bulky, heavy item. Was asked to purchase a $5 roll of tape to reinforce the package. I explained that this was the condition it arrive in from UPS, and the woman behind the counter said, "UPS didn't do that, the person you bought it from did," as if this is somehow my problem? Anyway, an employee (who was a nice guy) helped me get the 50 lb package onto a table, and then gave me instructions on how to tape it. I was just trying to get to work, but apparently I work here now. when we lost the edge on the roll of tape, the same woman shouted from behind the counter that we were using the tape wrong. Super helpful. The only reason I didn't leave and say "sorry, this is already packaged I've got to go," was because the employee who was helping me seemed like a nice guy who was in a tough spot. He said, "I'm just trying to (help you tape it) so you don't have to come back here. And I said, "Oh, I won't be coming back here." Which is true. tl;dr I was just trying to drop off a package, and the lady behind the counter seemed pretty peeved about it. Sorry to bother you.

Adam Nebrich

Absolutely wonderful customer service. Friendly, sincere, responsive and trustworthy. All important attributes for a business that handles your mail. My sister and her family suffered a house fire in May 2016. One of her needs is to have her mail delivered to a friendly, secure and convenient location. Pam treated us with respect and courtesy. She was responsive and friendly. We are very glad to have opened an account at this store. I am so glad we didn't go to the closer UPS store on Transit Rd. It didn't feel right at all. Each time we called them we got different answers, and we were made to feel like we were interrupting them, a burden. I cannot recommend them, but I am happy that my less than pleasant experience with that store motivated me to keep looking so I found Pam and her store on Main Street in Williamsville.