Holiday Inn Express & Suites Tower Center New Brunswick, an IHG Hotel

Tiffany Johnson

This would be a 1 star review if it weren't for the wonderful front desk attendant, Brett. Upon waking up to wet carpet due to a presumed a/c leak we were unable to report until later that afternoon at which point the leak had spread even further across the carpet. We spoke with Brett who immediately responded and tried to assist. However, Maintenance was unavailable and all rooms were booked. Having some good fortune, Brett called us at 11 pm that night to offer us a room that had just been canceled. Our kids were asleep, however, so he put a HOLD on the room for us so that we could switch rooms in the morning. At 8 am the next morning, we visited the front desk to switch rooms. Brett had left for the day and his replacement informed me that they sold the room that had been put on HOLD for us. This action clearly demonstrates that this hotel values $$$ over customer satisfaction. Meanwhile, my family paid full value for a room that was nearly halfway covered in bath towels to avoid walking on a wet, soggy floor.

Ila White

Far enough away from highway, where it isn't too loud. Walls are thick, so you can't hear the neighbors. The rooms were very clean and comfy. TV was sorta broken, but it didn't bother me enough to ask for help.

Earl Weber

The room and amenities are nice. Unfortunately I left 2 nice shirts hanging in closet when I had to checkout in a hurry. I called later that night after unpacking my clothes and realized I was missing them. Front desk checked the room and they were gone. Said he would let House Keeping know also. Needless to say, I never got a call back. So over $100 in shirts were basically stolen. Very disappointing. Don't leave anything behind!!!

Cici House

Super clean, great staff, super comfortable and quiet. Pool was nice and even though the gym is small, was convenient. Breakfast was great and they leave out fresh baked cookies in the lobby. Everyone there was so nice and had phenomenal work ethics. Would stay here again . There's a creek behind the hotel which was nice to see as well.