Frontwave Credit Union - San Marcos

Maria Y.

Wells Fargo takes 1-2 weeks MAX to settle a charge dispute while Frontwave takes several months. I even provided them a letter from the merchant confirming I was mistakenly charged yet it still took 4 months for them to finalize the claim. Also, despite sending her emails and calling, I never received any communication from my claims specialist- Taylor Tijuana during the whole process. Poor customer service/Communication

LJ Miller

great place to bank but i wanna just share since the changed their name from PACIFIC MARINE CREDIT UNION to FRONTWAVE…i firmly believe that corporate office should have replaced the ATM machine at this branch location. this location has an ATM that’s equivalent to the ones in the 1980’s. it’s so old and barbaric!!! CEO if your listening, please replace this machine!! the Escondido branch has the new and updated machine; making it easier to bank when the branch is closed!

Remblie Kain

Better than average service than you would get from other finacial institutions.

jackie Uribe

They have been doing some online maintenance for 3 DAYS now!! I cannot access my account or transfer funds, I called to ask about my balance and customer service said they couldn't help me because of the update they are doing 3 DAYS of not being able to transfer money, I went to get milk for my child my card got declined because I need to transfer funds for safety reasons we only keep a small balance in our checkings, and now my daughters birthdays tomorrow I cant buy groceries or a cake for her THANK YOU SO MUCH FOR NOT CONSIDERING YOUR CUSTOMERS TO ENSURE THIS DOESN'T HAPPEN AGAIN WE'RE TAKING OUR MONEY ELSE WHERE. How inconsiderate! So now I have to borrow money from a friend how humiliating until this maintenance update is done!