Golden 1 Credit Union

Linda Williams

I've been a Golden One member for years, I have always been treated as a valuable customer. The staff is outstanding, great customer service. You are not just a number to the staff, they know you by your name. Such a excellent Fraud prevention team at Golden One.

SxC Hulk

Horrible experience with this credit union, every time I try and set up an automatic payment, they'll send me to a one-time payment. Then since I can't set up the automatic they'll send mails saying my payment is late.

G G

The G1 “new or updated” mobile app is horrible. Not user friendly at all. Can’t see available credit on your G1 credit card. Every other bank’s mobile app has this feature. Yet on the G1 mobile app they tell you to go on the online or use a desktop computer?? What’s the point of the mobile app?? The old version was much better. Has G1 forgotten- if something is working DO NOT FIX IT!

Vincent Rock

So after paying off my jeep in full and closing all of my accounts. Golden 1 decides to a still continue to take money from my account and then blame it on my bank. I'm not sure how this is considered legal but I'm not impressed. Then I get attitude on the phone for explaining my situation. I'm not sure how this is considered a bank when they can't even take responsibility for taking my money without any authorization or without me being a member of this institution anymore. This has been a headache for over two months and for some reason they can't stop withdrawing money . I would 100 percent not suggest this institution. On top of all that I closed my accounts in the branch but now they are saying I have accounts open. I havr never seen a more incompetent bank.