Hemet Valley Healthcare Center

Mark Duggan (Twobit)

I believe the level of care is GOOD. The facility is very clean and extremely pleasant to visit. My wife (The Patient) is very pleased as well with her care and the great ambience of the care center. HOWEVER: All that HARD work that the lower level staff members obviously put into this wonderful facility escapes a good review because upper level staff members are no where near as dedicated. PERIOD! My wife (the patient) is laying in a bed, taking up space, using resources. Unnecessarily exposed to viruses. As our visits unnecessarily exposed other patients to viruses. AND she is ready to leave there is no reason for her to be there, with the UNACCEPTABLE EXCEPTION of; The overworked social worker needed a THREE AND A HALF DAY WEEKEND. All the while defrauding the insurance company, while they pay for 3-5 days they should mot have. THAT MAY BE INSURANCE FRAUD IN THE STATE OF CALIFORNIA. What does it say to the hard working people keeping the wonderful facility pleasant for patients and visitors while the ownership and administration adopts a:... "We get paid either way so you get to go home when we're done with our HOLIDAY" kind of attitude and business model. Wow! ALLLLLLLLL RYEEDEEE THEN!!! ....... Training Module - 101A C/S Basics "Customer Service always cascades from the top down. It never pyramids from the bottom up." Hmmmmm?! There's a brain teaser. Let me know when yall figure out what that means. Good luck with it. 🆗

sadia mangrio

My father in law was a patient here and the care was great. The nurses were really helpful and kind. Administration made the process simple and smooth. You really feel like you are at home at this facility. They had a variety of activities for him to participate in. The physical therapists really pushed him and helped him back on his feet. We are very grateful for the care Hemet Valley Healthcare Center provided for him.

A.C. Van Dun

I would rate them as a zero stars if I could. Due to their lack of care for my father I was forced to sign him out AMA. This facility is a nightmare, and the care my father recived was abusive. Including, being dropped by a nurse in the restroom and not reporting injuries to the family members. Also, not getting him up to help him use the restroom in time, which he was able to do upon admit. Instead they put a diaper on him and let him lay there in a filthy diaper resulting in a horrible red raised and open rash. When my father was admitted he was able to use his walker and take himself to the restroom and back to bed, the only help needed at the time was sitting up and getting him on the side of the bed. When I took him out of this facility, he could no longer walk. PLEASE DO NOT SEND LOVE ONES HERE!!

Jr Wall

I cannot give this place and it's staff enough stars. This is the second facility my wife has been in within a few years. The RN's, LVN's and CNA's are compassionate, kind and genuinely care for their patients. The facility is super clean, comfortable and full of activities. The food is wholesome and plentiful. The chef visits each patient to ask what they like to eat. Who else does that! The PT/OT staff is kind and full of fun exercises to keep patients active and interested. Kevin tells non-stop jokes, Maria is always encouraging and Dexter has a great big smile that you can't help smiling back to. If you have to go to rehab, this is the place I would choose.