U-Haul of Old Town Torrance

Kay B

Love them! Funniest, coolest employees at Uhaul ! Adriana and the other two employees we're awesome. Made this moving process easy with their laughs and kindess 👍🏼👍🏼

A B

Terrible customer service by the manager. I was made to wait 45 minutes for all the customers who arrived after me to get service.

Jessye Levy

Review is for entire U-Haul rental experience more than just one location but this is the location that ultimately did not have my rental and did not notify me of any change. Overall, scheduling a trailer hitch installation and trailer rental was a logistical nightmare. Can’t even count the number of times I had to wait on hold for 25-40 min to speak with someone, manager said they’d call back and never did, was told a location had one piece of the hitch and not the others so installation there was not possible and no alternatives were offered, etc. I was understanding of all this however when I finally arrived to pick up my trailer rental at the confirmed location and time they said, due to the customer returning to another U-Haul location, the trailer was not there. The price was also ~$100 more expensive than confirmed over the phone. A call to notify me of the change in location would have saved time, but not surprised due to the lack of organization in this company overall.

H Peter Ji

Busy morning when I came because it was the 2nd of the month and Friday. Long line. But I came here only for propane tank refill. The girl at the counter was friendly (I didn’t know how refilling propane worked, so I waited in line), and Jeffrey was also very nice. Paid using CC outside. But I was told that if you want to pay in cash, you have do so inside. It didn’t take long to fill it up. I definitely recommend this place for refilling your propane tank.