Magic Hair Company

Michaela Burrell

I ran across this company a couple of years ago. I came to this location because it was in California and local. I purchased a hair product that they sold. I was sketchy on the wigs because they were very expensive and I had bad experiences with purchasing hair and wigs from other vendors and people that sold hair and made wigs. I followed this company on Instagram for a year. It was one particular wig that I really liked. A year later I purchased the wig believing that I did not have to have a professional installment for the wig. I was told by the company that I didn’t have to use hair glue. I purchased the wig during the Covid 19 crisis. It cost me around $800 including taxes. I received the wig and asked if they could cut the lace for me. When I got home I didn’t try it on right away but when did the wig was made to use hair glue. I didn’t want to use glue because I was told by many people that have used the hair glue said it takes your hair out. I called the company telling them my issue and could I get a refund. The owner told me that they had strict policies on refund. I brought the wig in showing her my problem with the wig. She told me that I wasn’t use to wearing wigs and was it my first time. I stated no. I was so eager to get a wig that I didn’t want to glue. I end up buying another wig because I wasn’t satisfied with the wig I bought. Both wigs the owner had to sew another comb in to make it fit tighter for my head. I went home and tried both wigs thinking I would be satisfied and I wasn’t both wigs were made to be glued and have a professional installment if you were not savvy with lace front wigs. I felt beat out of my money and a wasted investment on wigs. I was very angry and called the company many times leaving a message to the owner. The assistant that works there suggested that I should have gotten a custom wig. I felt like it was too late I wasted money again on wigs. The owner decided to call me weeks later. By the time I received a message I was too done with the company. I decided to give the wigs to two women who needed a wig and knew how to do the lace front wig installment there selves. I would never advise anyone to purchase a wig from this company if they don’t know how to put on a lace front wig that requires a installment unless they know someone who can do it for them. Since then. I’ve been blessed to get two wigs of my choice that is very convenient for me and doesn’t require a professional installment and requires a lace front. Less expensive and good quality of wigs. You gain some and you loose some. Investing that much money on wigs is ridiculous. So know what your getting into when purchasing a wig from this company. Ask many questions as possible regarding a wig or hair. The wigs I purchased was last year 2020.

Cameka Jefferson

After reading the reviews on your page your might not have been the company who scammed alot of women out of their hard earned money, but I see why the scammers chose your logo. The attitude that is displayed in the comment section not to mention ex customers who you personally did business with shows lack customer service and professionalism. We as a community must do better if we want better

C Williams

I hardly ever write reviews, however I would hate for someone to go through what I went through with this company. I have been a faithful customer of Magic Hair Company, spending thousands of dollars on custom wigs, normally ordering 2 at a time for no less than $1200 ea. Recently I placed an order for a custom unit with the owner. The unit was to be 613 in color with darker roots. I specifically requested that the roots come down only about an half an inch, 3/4 inch at the most. A picture was included to illustrate exactly what I wanted. I was told this would not be an issue and the photo was attached to my invoice. After waiting 7 weeks for my unit, it arrived and was absolutely horrid. Instead of the whole wig having roots, the roots where just in the front. The roots came down approximately 3 inches, which made the unit look cheap and skunky. There was a very crude dye line as well. Meaning, the dark roots were not blended into the blonde. The black basically ended in a straight line across. On top of that, there were different colors. Some rooted sections were black, some were dark brown, some light brown. I contacted the owner and requested my $200 custom color fee be refunded, not even a full refund. I spent over $1500 on this unit and did not think it was too much to ask since the color was horrible. After waiting almost 2 months, I did not have time to send it back, as I had a business gala I needed to attend that weekend, and planned on wearing my unit. I was asked to send over photos to show what I received and call back. When I called back, my calls were ingnored as stated by other reviewers. I was told previously by one of the employees that they have caller Id so I’m certain they were ignoring my call. I called for about an hour. The owner has yet to return my call. As it stands now, I am having my bank deal with this, however I am totally disgusted and truly saddened by my treatment. Once they get your money, they feel they have the right to treat you like garbage. I will be looking elsewhere for my needs in the future. I also posted photos of what I requested vs. what I received. UPDATE AFTER OWNER RESPONSE: I’m unsure of what types of silly games are being played here, but the response for this owner is a complete lie. I was not sent any photos of the completed color job. I never “ loved” anything as quoted by the owner. I would never approve such shoddy work, especially with the amount of money I am investing. As for this being what I asked for, absolutely not. To alleviate any confusion, I sent a photo specifically referencing how I specifically wanted the roots. What I received looks nothing like what I requested. To further prove my point, I will be posting additional photos of email correspondence, as well as additional photos from my call log where my calls were ignored. I find it abhorrent the owner takes the time to respond to reviews with untruths on a public platform, but fails to contact me directly. How sad.

Johanne

Just ok, not a big selection. I found the wigs of average quality and very expensive. Additionally, my wig is very dense at the hairline though it was supposed to be pre plucked. As a new wig wearer, pre plucked appealed to me, but it requires a lot of coaxing to be a natural hairline. The owner gave me a discount on my unit and they colored two areas for me without an upcharge, that was nice.