Paradise Valley Spas - Sundance Spas - San Rafael

Nancy Lumer

My new Bullfrog spa has arrived, and I am loving it! I bought it from Dan at the Richmond location, and he was fantastic! Even better, he is now at the San Rafael location, just minutes from my home, and has been a huge help to me as I learn the ins and outs of my new spa. He is always professional, patient, and extremely knowledgeable. I highly recommend Paradise Valley Spas, and particularly Dan.

William Hazleton

I purchased a Tacoma spa from Paradise Valley Spas in 2014. In November 2020 it broke. In late Dec. 2020 the pump and ozone generator were replaced. Now both have failed again. Arranging for repair has been very slow. It’s been about 6 weeks now and they say will be 6-8 weeks to get parts and god knows how long to get appointment to have them installed. Phone calls returned after many messages left. “So sorry. We are understaffed. “ also repair department understaffed. I left a negative yelp and got almost immediate call but so far I only have a cold tub. Ready to buy a hot tub? Think about who you buy from. Perhaps some one with more/ better staff and service.

Bill Fitzgerald

We purchased our Sundance Tub on March 15. We were told a ship date of 4/29. Well they keep kicking the can down the road. Another week, we're extremely busy, Covid delays.... All excuses and then they ask for forgiveness. Poor performance and customer service. Haven't they heard that business is won After the Sale.

James Sheppard

Things went fine during the sales process. They were fine and easy enough to work with. As expected, for when they still want your money. But we've had problems trying to figure some things out after the purchase and they have been basically useless. Just buy eyes wide open knowing you'll be on your own 100% once the check clears. Good luck.