Ferguson Bath, Kitchen & Lighting Gallery

komodo496

Everyone was pleasant to greet me to greet me, Is from Marlene at the front counter to Kelly Allison and Justin all collaborating to assist me in my purchase ! Even the manager Leah was glad that I was a customer of theirs felt very homey and gave me much inspiration for my new home!Thank you for your 5-star review of our Hunt Valley team and Showroom. We pride ourselves on our friendly and knowledgeable associates, like Marlene, Kelly, Allison, Justin, and Leah, who enjoy working together to help with home projects such as yours. We love to hear that we provided you with the inspiration you need for your new home, and we look forward to seeing you next time.

Claudia Mandish

What a disappointment! The website is a good shopping experience, I managed to update all the light fixtures in my house and renovate a bathroom by getting all my products from build.com . I’m now into my 2nd bathroom Reno, I needed a …Thank you for sharing your review and feedback with us, Claudia. We assure you that this is not indicative of the service we strive to provide here, we aim for all customers to have a 5-star experience online and in-person with or without an appointment. I would like the opportunity to apologize directly for your experience, as well as to discuss anything we can do here to make this right. Please contact me at your earliest convenience, Leah Braddy, Branch Manager - [email protected]

Monica Lord

Store had great selection of faucets, shoes and sinks. Nice man-made counter displays. Kitchen displays nice, nothing spectacular. Lots of lighting options as well. Enjoyed our visit.

Rona Stein

TERRIBLE customer service. Unbelievable how unhelpful they have been once they had our money. We made an appointment to order everything for a new bathroom, but after 45 minutes were told that our appointment was over and we had to come back. That should have been a red flag, but we did return and picked out everything. The cabinets were back ordered, which I know was not their fault, but it took over a week for them to let us know. Then, we could not reach our rep, who apparently was the only one who could help. Really? Nobody else knows how to use a computer? It can’t be that hard to determine a delivery date. We finally received the last of the order, but 1 countertop was defective. They refused to deal with it and want us to deal with the manufacturer. This is why brick & mortar stores are going away. Why should I pay more for customer service if I don’t get any. Phone calls were not returned. Hours spent on hold over the duration of this project. Phone transfers back and forth to others who could not (would not?) help or to voice mails that were never answered, were disconnected, or to people who no longer worked there. Phones are “defective.” Voice mails that are “not working right.” We should have just ordered on the internet and saved money for the same frustration. I wish I was a writer and could write a farce about this.