American Airlines

James Daumer

They were courteous they were fast I couldn't believe it in about 30 minutes I had my wife in and upstairs and through the checkout and she was sitting waiting for a plane

James Madriago

Flight delayed or cancelled (not e acyly sure). Entire 3 segment int'l flight bumped as whole day. Hotel and transportation upended!

Jim Genaro

I had one of the worst customer service experiences of my life today. I arrived 40 minutes before my flight out of Sacramento and was told that it was too late to get on the flight by the woman at the self-check in kiosk. I had no baggage to check. I was referred to the lady at the counter who was very helpful but explained that they had just changed the policy effective today, that they now required 45 minutes check in time. She tried to book me on a later flight, but had computer problems. At this point, two different managers came and tried to fix it. The second one to come, whose name was Michelle, was very rude and took my info back into the office in back. I then was made to wait for almost an hour without any information about what was going on. When Michelle finally came back, I had been waiting for a total of an hour and 15 minutes trying to get this resolved. She curtly told me that I could not take the flight that I was initially offered. She made no apology, no acknowledgement of keeping me waiting for well over any reasonable amount of time. I complained to her about this and she became agumentative, at which point I pulled out my camera on my phone to video tape the encounter. She put her hand up and said, "I don't want to be filmed" and then walked out the door and said nothing more. I'm currently waiting for the very much later flight I got put on standby for. But I was just told that the plane has "three broken seats" and therefore it is not likely I'll be able to get on it. Needless to say I am extremely frustrated to find that the public perception of AA is accurate, and I will never again fly on this airline. I've never been treated this way by any airline in my life.

Anon Ymous

Decent airline as long as you bring your own food and entertainment.