Cadillac of Laguna Niguel

Greg Floyd

I would highly recommend Laguna Niguel Cadillac. We just purchased a new XT5 on Thursday, our sales representative Austin did an excellent job handling our transaction everything went very smooth. They had the best prices by far of any other dealer, we actually drove 3hrs to purchase this Cadillac and it was well worth the trip.

Chuck Gray

Had the pleasure of working with Uriel Gomez on the purchase of my new car, he made the experience very stress free and easy. I was in and out fairly quick, sometimes buying a car can take hours and hours but this was quick and painless. Steve and Alex were also great guys and very helpful!

Chaz Hilton

I purchased my Cadillac when the dealership was Allen. Even then the service was low level for a Cadillac dealer. I talked with Cliff Allen about the difference between my experience at this dealership vs. my experience at Mercedes Benz of LN. Huge difference. In my experience, this dealer is not easy to get service done. Make an appointment, still wait 20 minutes for check in and then dealing with the Service writers attitude. I got the feeling, the service writer (Jackson) thought he was doing me a favor by taking care of a safety recall. My recommendation, pick another place where they treat you as you would like. This one seems not to care about a customers views. The dealers response is inaccurate. It was Jackson that started the attitude, refused to speak with my insurance company and verify coverage. All he had to do was ask the agent to email over the current coverage card. But he wouldn't! Refused outright! There was no place to sit and get the info myself. They expected me to stand in the middle of the room and try and get the info. I held my phone so Jackson could tell the agent where to email. He wouldn't do that either. He didn't offer to drive me home if they weren't giving me a loaner. He didn't suggest rescheduling or any solution other than me call my insurance company. So understand it was Jackson that had the attitude, I just wanted the recall issue addressed and he made it an negative experience.

Buggles Nort

I had a relatively mild issue with my Chevrolet Cheyenne and Adam replied, "Yes, I've seen that, we can handle that." He also informed me I could bring in a Chevrolet to a GMC dealership and have warranty work done on it. I was initially told it'd take three hours although it was two hours later when it was all ready. Not only that, the complimentary "car wash" was an actual wash with the interior clean as well. I wasn't expecting that. The wait wasn't that bad, there was an espresso machine which made the wait more bearable. There were also three desks for people to use their laptops and the Wi-Fi strength was pretty strong. A few days later, they sent me a video of their findings and it was thorough, they inspected the fluid levels and topped some off, showed the disc brakes and the tire tread depth. All good.