Wheel Works

Ginger Jackson

I made an appointment online for a front end alignment (I purchased a lifetime alignment package a couple of years ago) and the website sent a confirmation email saying I would be notified if there was a problem with my scheduled appointment. So I called this morning to confirm my appointment and was told they were booked and had no alignment appointments until next week. The person I spoke with said the website is flawed and this happens continuously and that he has brought it up with corporate many times but nothing changes. The last 3 times I have taken my car in, I have made appointments, waited 2 hours or more for my car to even be looked at and then waited all day for it to be completed. Each time I go in there is a new manager and nothing gets any better.

Neil Robinson

Zachary and the WW team offered me the best customer service and support to help me out of a really desperate situation. Work was done really well and they went above and beyond to get me on my way. Could not recommend them highly enough.

Nathaniel Buteux

Got the work done, I guess, but if you have plans, take the day off,or go somewhere else. Made an appt for 11am for 2 tires and a front end alignment. Being generous, this should take no longer than 2 hours. I didn't get my car back for 4 and a half hours. I get being backed up, but why even have appointments if you're not going to even start working for hours.

Katherine Nelson

I just had the worst experience having my car service in my entire life! I was warned by longterm Petaluma residences not go to Wheel Works, but I had limited choices since I got a flat tire on Labor Day and needed my car working tomorrow. They are upcharged over charge old school operation . I thought that type of service went out in the 80's. I walked out of there and needed a shower for how dirty and unethical they are. Than they told me I needed all this enigine work, when I just had a full high end tune-up a weekago with my trusted mechanic. Try to avoid this business.