Clearwater at North Tustin

Address: 11901 Newport Ave, Santa Ana, CA 92705, USA

Reviews

Thomas Quirk

Aug 12, 2022

Just a brief note to thank Kaitlyn Rosen - Sales Director for taking the time and effort to make the entire move in process at Clearwater seamless and painless for my mother. A special thanks to the entire Clearwater team for such a positive experience and welcoming my mother into the next chapter of her life.

Reza Mir

Apr 10, 2022

Clearwater at North Tustin is the most recent addition to the communities that provide assisted living and memory care in Orange County, CA. Even though the community is relatively new, they are backed by Clearwater's years of experience in providing assisted living and memory care services in the OC/LA counties. Moreover, the staff members including their executive director Tammie (who is an LVN and well versed in clinical aspects of senior care) and the sales directors, Cindy and Kaitlyn are quite seasoned and experienced in what they do. As a certified senior advisor working with the aging population and their families, my observations and experience with the team goes beyond the look and feel of the community In fact in order for a community to provide excellent care to the seniors, a lot of other factors come to the play which professionals like myself in the field consider before suggesting the families to such communities. My prior work with Clearwater at North Tustin includes touring the families that I worked with to meet with the sales team and check whether the community is a good fit for their senior loved ones. This is a process that involves a lot of coordination and discussions to ensure families have a good experience and their senior loved one's specific care needs will be addressed should they choose the community. In a few tours that I attended with the families I worked with, I witnessed professionalism and attention to detail by the entire team that far exceeded my expectation. From the Covid-19 safety measures for the visitors to meeting with the family and allocating ample time to listen to their specific needs and offering post tour follow up, the entire team delivered the results with flying colors. Even before the tours the medical team would carefully review the care needs I communicated to them to ensure they can provide the services to the seniors in search of a safe and reliable place to live. Another great strength of the Clearwater's team is their commitment to be an advocate for the seniors and their families. This is where my collaboration with the team in the form of assisting their families as an advisor becomes another factor in submitting this review. Families often need more than a tour and a price list and I have seen the team at Clearwater demonstrating this advocacy by helping the families with resources including a senior care advisor, home health services and so on. Again, this is what the senior community deserves and I can attest to this as a frequent recipient of such referrals. Overall, my experience with Tammy, Cindy and Kaitlyn has given me the confidence to suggest their community to my clients and I look forward to validating this review with the other families I will be touring in the future.

Mark McElrath

Apr 6, 2022

Clearwater at North Tustin is the not only the newest in Senior Living in Orange County, featuring the most up to date best practices and facilities, but it demonstrates gracious hospitality as its fundamental core principle which drives each practice and team member. It’s attention if focused on the individual need of each resident and family member.

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